Reviews.io gives you unprecedented control over your online reputation by allowing your business to actively choose where reviews are written.  Our research has shown that your customers will find your brand on multiple channels. That's why we've developed the world’s first review collection and monitoring platform that not only gets you stars next to your Adwords (seller ratings), but also on other review platforms including Google, Facebook and Amazon.

Reviews need to be everywhere and accessible to everyone. No longer are businesses able to rely on just one review platform to display all their reviews. Your customers expect you to have a consistent review profile beyond a single platform.

Implementing Local Reviews

  • Log in to Reviews.io

  • Navigate to Reviews Setup >> Advanced >> 3rd Party Reviews Setup


Important:
If you have connected any of your local review channel accounts, you will see a banner stating your customers will now be leaving reviews at Reviews.io or at one of your selected local review channels. You are also prompted to optionally create a Local Review Invitation. It is not necessary to create one in order to collect local reviews (although we would highly recommend it to make your invitation more personaised), and if you do not, your Company Review Invitation will be used instead.

Review Invitation Distribution

It's possible to choose the distribution of your review invitations by percentage across Reviews.io and local sites, by moving the handy slider from left to right.

If you send 200 Review invitations in a set period of time and choose to distribute 60% of them to Reviews.io and 40% to local sites, then a total of 120 invitations will be sent directing your customers to Reviews.io, and 80 invitations directing your customers to local sites.

IMPORTANT
We direct your user traffic to third party platforms in the proportions that you set on this page.  Please note, Reviews.io has no control over user action once they arrive at the third party site.  Some third party sites require customers to create a profile in order to write a review.  Reviews.io has no way to determine if your customer has a profile with any third party.  These factors may influence your review collection rate on these platforms.

PLEASE NOTE
Reviews written on Reviews.io cannot be posted to other platforms, and reviews written on other platforms cannot be posted to Reviews.io.  Each Review invitation sent is good for one customer review on one platform.  Google does not tolerate duplicated review content across multiple platforms.

Choose which local sites to connect

You may choose from a range of third parties for review collection:

  • Google Local (Google My Business)

  • Trustpilot

  • Facebook

  • ReviewCentre

  • Amazon

  • Houzz

  • Check-a-Trade

  • Yelp

  • Yell.com

  • Yellow Pages

  • Capterra

  • Cargurus

  • Cars.com

  • G2Crowd

  • BBB

  • Salesforce

  • Highya

  • Etsy

  • Idealo (Germany only)

  • Billiger.de (Germany only)

  • Trusted Shops (Germany only)

Trustpilot

  • Add your Trustpilot Company Page URL and click 'Connect your Trustpilot Account'

IMPORTANT
Your customers can write a review on Trustpilot only if they have a Trustpilot user account.  We cannot determine whether your customer has a Trustpilot user account.

Facebook

  • Click 'Connect your Facebook Account' and follow the on-screen instructions

IMPORTANT
Your customers can write a review on Facebook only if they have a Facebook user account.  We cannot determine whether your customer has a Facebook user account.

Google Local

  • Click 'Continue with Google Local' to connect your Google My Business account with Reviews.io

IMPORTANT
Your customers can write a review on Google Local only if they have a Gmail  account. Our system automatically filters our review invitations to send Google Local invitations only to users with a Gmail address.

Amazon

  • Click here for instructions to implement Amazon collection.  You'll need to be logged in to your Reviews.io account

IMPORTANT
Your customers can write a review on Amazon only if they have an Amazon user account.  We cannot determine whether your customer has an Amazon user account.

Yell.com

  • Click 'Connect your Yell.com Account' to connect your Yell.com page with Reviews.io

IMPORTANT
Your customers may require a Yell.com user account in order to write a review on Yell.com.  We cannot determine whether your customer has a Yell.com user  account.

Yelp

  • Click 'Connect your Yelp Account' to connect your Yelp page with Reviews.io

IMPORTANT
Your customers may require a Yelp user account in order to write a review on Yelp. We cannot determine whether your customer has a Yelp user account.

Houzz

  • Click 'Connect your Houzz Account' to connect your Houzz page with Reviews.io

IMPORTANT
Your customers may require a Houzz user account in order to write a review on Houzz.  We cannot determine whether your customer has a Houzz user account.

Check-a-Trade

  • Click 'Connect your Check-a-Trade Account' to connect your Check-a-Trade page with Reviews.io

IMPORTANT
Your customers may require a Check-a-Trade user account in order to write a review on Check-a-Trade.  We cannot determine whether your customer has a Check-a-Trade user account.

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