FAQs and Video Guides

Our most popular Frequently Asked Questions in video answer format

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27 articles in this collection
Written by Matt, Alice Greet, Carlus Buchanan and 1 other

Having trouble logging in?

If you can't log in to your Reviews.io account, this article may help

Written by Matt
Updated over a week ago

Revise review email request

How to send a revision request email to customers who are looking to edit their review!

Written by Mollie herbert
Updated over a week ago

Changing the reviewer's name.

How to change a customer's name reviews.

Written by Mollie herbert
Updated over a week ago

Managing Negative Reviews

Negative or “unfair” reviews can be frustrating so here is a guide on how to manage them effectively to build trust with your customer.

Written by Carlus Buchanan
Updated over a week ago

Google Seller Ratings

Requirements for Google Seller Ratings

Written by Mollie herbert
Updated over a week ago

Verified reviews and moderation

Policies and procedures regarding customer review content

Written by Matt
Updated over a week ago

SMS Quick Invite Set Up

Sending an SMS invitation via the Quick Invite Tool

Written by Mollie herbert
Updated over a week ago

How to cancel your Reviews.io account

Cancellation notification and policy

Written by Alice Greet
Updated over a week ago

FAQ Videos

Why Aren't My Seller Ratings Showing Up On My Google Ads? (VIDEO)

Written by Matt
Updated over a week ago

How Do I Ask For Reviews From My Customers? (VIDEO)

Written by Matt
Updated over a week ago

Why Aren't Stars Showing In Google Organic Search Results? (VIDEO)

Written by Matt
Updated over a week ago

How Does The In-Store App Work? (VIDEO)

Written by Matt
Updated over a week ago

Can I Stop Negative Reviews Going Live Straight Away? (VIDEO)

Written by Matt
Updated over a week ago

Can I Send My Customers More Than One Review Invitation? (VIDEO)

Written by Matt
Updated over a week ago

How Do Review Badges & Widgets Work? (VIDEO)

Written by Matt
Updated over a week ago

What Else Can I Do With Reviews I've Collected? (VIDEO)

Written by Matt
Updated over a week ago

How Can I Ask Customers For Google Reviews? (VIDEO)

Written by Matt
Updated over a week ago

How Do I Display Reviews On My Website? (VIDEO)

Written by Matt
Updated over a week ago

How To Show Google Reviews On Your Website (VIDEO)

Written by Matt
Updated over a week ago

Do Product Reviews Count Towards Google Seller Ratings? (VIDEO)

Written by Matt
Updated over a week ago

Can I Choose When Review Invitations Are Sent Out? (VIDEO)

Written by Matt
Updated over a week ago

How To Get Review Stars In Google (VIDEO)

Written by Matt
Updated over a week ago

What happens if the number of monthly review invitations is exceeded? (VIDEO)

Written by Matt
Updated over a week ago

Does Reviews.io allow collection of both company and product reviews? (VIDEO)

Written by Matt
Updated over a week ago

Can I Collect Reviews From My Previous Customers? (VIDEO)

Written by Matt
Updated over a week ago

How Can I Send Review Invitations To My Customers? (VIDEO)

Written by Matt
Updated over a week ago

Do I Need A Paid Plan For Each Of My Subdomains? (VIDEO)

Written by Matt
Updated over a week ago