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FAQs and Video Guides
FAQs and Video Guides
Our most popular Frequently Asked Questions in video answer format
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27 articles in this collection
Written by
Matt,
Alice Greet,
Carlus Buchanan
and 1 other
Having trouble logging in?
If you can't log in to your Reviews.io account, this article may help
Written by
Matt
Updated over a week ago
Revise review email request
How to send a revision request email to customers who are looking to edit their review!
Written by
Mollie herbert
Updated over a week ago
Changing the reviewer's name.
How to change a customer's name reviews.
Written by
Mollie herbert
Updated over a week ago
Managing Negative Reviews
Negative or “unfair” reviews can be frustrating so here is a guide on how to manage them effectively to build trust with your customer.
Written by
Carlus Buchanan
Updated over a week ago
Google Seller Ratings
Requirements for Google Seller Ratings
Written by
Mollie herbert
Updated over a week ago
Verified reviews and moderation
Policies and procedures regarding customer review content
Written by
Matt
Updated over a week ago
SMS Quick Invite Set Up
Sending an SMS invitation via the Quick Invite Tool
Written by
Mollie herbert
Updated over a week ago
How to cancel your Reviews.io account
Cancellation notification and policy
Written by
Alice Greet
Updated this week
FAQ Videos
Why Aren't My Seller Ratings Showing Up On My Google Ads? (VIDEO)
Written by
Matt
Updated over a week ago
How Do I Ask For Reviews From My Customers? (VIDEO)
Written by
Matt
Updated over a week ago
Why Aren't Stars Showing In Google Organic Search Results? (VIDEO)
Written by
Matt
Updated over a week ago
How Does The In-Store App Work? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Stop Negative Reviews Going Live Straight Away? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Send My Customers More Than One Review Invitation? (VIDEO)
Written by
Matt
Updated over a week ago
How Do Review Badges & Widgets Work? (VIDEO)
Written by
Matt
Updated over a week ago
What Else Can I Do With Reviews I've Collected? (VIDEO)
Written by
Matt
Updated over a week ago
How Can I Ask Customers For Google Reviews? (VIDEO)
Written by
Matt
Updated over a week ago
How Do I Display Reviews On My Website? (VIDEO)
Written by
Matt
Updated over a week ago
How To Show Google Reviews On Your Website (VIDEO)
Written by
Matt
Updated over a week ago
Do Product Reviews Count Towards Google Seller Ratings? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Choose When Review Invitations Are Sent Out? (VIDEO)
Written by
Matt
Updated over a week ago
How To Get Review Stars In Google (VIDEO)
Written by
Matt
Updated over a week ago
What happens if the number of monthly review invitations is exceeded? (VIDEO)
Written by
Matt
Updated over a week ago
Does Reviews.io allow collection of both company and product reviews? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Collect Reviews From My Previous Customers? (VIDEO)
Written by
Matt
Updated over a week ago
How Can I Send Review Invitations To My Customers? (VIDEO)
Written by
Matt
Updated over a week ago
Do I Need A Paid Plan For Each Of My Subdomains? (VIDEO)
Written by
Matt
Updated over a week ago