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FAQs and Video Guides
FAQs and Video Guides
Our most popular Frequently Asked Questions in video answer format
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27 articles in this collection
Written by
Matt,
Alice Greet,
Carlus Buchanan
and 1 other
Having trouble logging in?
If you can't log in to your Reviews.io account, this article may help
Written by
Matt
Updated over a week ago
Revise review email request
How to send a revision request email to customers who are looking to edit their review!
Written by
Mollie herbert
Updated over a week ago
Changing the reviewer's name.
How to change a customer's name reviews.
Written by
Mollie herbert
Updated over a week ago
Managing Negative Reviews
Negative or “unfair” reviews can be frustrating so here is a guide on how to manage them effectively to build trust with your customer.
Written by
Carlus Buchanan
Updated over a week ago
Google Seller Ratings
Requirements for Google Seller Ratings
Written by
Mollie herbert
Updated over a week ago
Verified reviews and moderation
Policies and procedures regarding customer review content
Written by
Matt
Updated over a week ago
SMS Quick Invite Set Up
Sending an SMS invitation via the Quick Invite Tool
Written by
Mollie herbert
Updated over a week ago
How to cancel your Reviews.io account
Cancellation notification and policy
Written by
Alice Greet
Updated over a week ago
FAQ Videos
Why Aren't My Seller Ratings Showing Up On My Google Ads? (VIDEO)
Written by
Matt
Updated over a week ago
How Do I Ask For Reviews From My Customers? (VIDEO)
Written by
Matt
Updated over a week ago
Why Aren't Stars Showing In Google Organic Search Results? (VIDEO)
Written by
Matt
Updated over a week ago
How Does The In-Store App Work? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Stop Negative Reviews Going Live Straight Away? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Send My Customers More Than One Review Invitation? (VIDEO)
Written by
Matt
Updated over a week ago
How Do Review Badges & Widgets Work? (VIDEO)
Written by
Matt
Updated over a week ago
What Else Can I Do With Reviews I've Collected? (VIDEO)
Written by
Matt
Updated over a week ago
How Can I Ask Customers For Google Reviews? (VIDEO)
Written by
Matt
Updated over a week ago
How Do I Display Reviews On My Website? (VIDEO)
Written by
Matt
Updated over a week ago
How To Show Google Reviews On Your Website (VIDEO)
Written by
Matt
Updated over a week ago
Do Product Reviews Count Towards Google Seller Ratings? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Choose When Review Invitations Are Sent Out? (VIDEO)
Written by
Matt
Updated over a week ago
How To Get Review Stars In Google (VIDEO)
Written by
Matt
Updated over a week ago
What happens if the number of monthly review invitations is exceeded? (VIDEO)
Written by
Matt
Updated over a week ago
Does Reviews.io allow collection of both company and product reviews? (VIDEO)
Written by
Matt
Updated over a week ago
Can I Collect Reviews From My Previous Customers? (VIDEO)
Written by
Matt
Updated over a week ago
How Can I Send Review Invitations To My Customers? (VIDEO)
Written by
Matt
Updated over a week ago
Do I Need A Paid Plan For Each Of My Subdomains? (VIDEO)
Written by
Matt
Updated over a week ago