FAQs and Video Guides

Our most popular Frequently Asked Questions in video answer format

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27 articles in this collection
Written by Matt, Alice Greet, Carlus Buchanan and 1 other

Having trouble logging in?

If you can't log in to your Reviews.io account, this article may help

Written by Matt
Updated over a week ago

Revise review email request

How to send a revision request email to customers who are looking to edit their review!

Written by Mollie herbert
Updated over a week ago

Changing the reviewer's name.

How to change a customer's name reviews.

Written by Mollie herbert
Updated over a week ago

Managing Negative Reviews

Negative or “unfair” reviews can be frustrating so here is a guide on how to manage them effectively to build trust with your customer.

Written by Carlus Buchanan
Updated over a week ago

Google Seller Ratings

Requirements for Google Seller Ratings

Written by Mollie herbert
Updated over a week ago

Verified reviews and moderation

Policies and procedures regarding customer review content

Written by Matt
Updated over a week ago

SMS Quick Invite Set Up

Sending an SMS invitation via the Quick Invite Tool

Written by Mollie herbert
Updated over a week ago

How to cancel your Reviews.io account

Cancellation notification and policy

Written by Alice Greet
Updated this week

FAQ Videos

Why Aren't My Seller Ratings Showing Up On My Google Ads? (VIDEO)

Written by Matt
Updated over a week ago

How Do I Ask For Reviews From My Customers? (VIDEO)

Written by Matt
Updated over a week ago

Why Aren't Stars Showing In Google Organic Search Results? (VIDEO)

Written by Matt
Updated over a week ago

How Does The In-Store App Work? (VIDEO)

Written by Matt
Updated over a week ago

Can I Stop Negative Reviews Going Live Straight Away? (VIDEO)

Written by Matt
Updated over a week ago

Can I Send My Customers More Than One Review Invitation? (VIDEO)

Written by Matt
Updated over a week ago

How Do Review Badges & Widgets Work? (VIDEO)

Written by Matt
Updated over a week ago

What Else Can I Do With Reviews I've Collected? (VIDEO)

Written by Matt
Updated over a week ago

How Can I Ask Customers For Google Reviews? (VIDEO)

Written by Matt
Updated over a week ago

How Do I Display Reviews On My Website? (VIDEO)

Written by Matt
Updated over a week ago

How To Show Google Reviews On Your Website (VIDEO)

Written by Matt
Updated over a week ago

Do Product Reviews Count Towards Google Seller Ratings? (VIDEO)

Written by Matt
Updated over a week ago

Can I Choose When Review Invitations Are Sent Out? (VIDEO)

Written by Matt
Updated over a week ago

How To Get Review Stars In Google (VIDEO)

Written by Matt
Updated over a week ago

What happens if the number of monthly review invitations is exceeded? (VIDEO)

Written by Matt
Updated over a week ago

Does Reviews.io allow collection of both company and product reviews? (VIDEO)

Written by Matt
Updated over a week ago

Can I Collect Reviews From My Previous Customers? (VIDEO)

Written by Matt
Updated over a week ago

How Can I Send Review Invitations To My Customers? (VIDEO)

Written by Matt
Updated over a week ago

Do I Need A Paid Plan For Each Of My Subdomains? (VIDEO)

Written by Matt
Updated over a week ago