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How to Use Auto-Generated Replies Tool
How to Use Auto-Generated Replies Tool

Manage and respond to a high volume of reviews more efficiently with our Auto-Generated Replies tool.

Mollie Herbert avatar
Written by Mollie Herbert
Updated this week

Requirements

✅ An active REVIEWS.io plan

⭐️ Available on All plans


How does the Auto-Generated Replies tool work?

The Auto-Generated Replies tool in the dashboard has been enhanced to provide more personalized, on-brand responses.

👉 How does it work?
The tool now takes into account the sentiment and tone from your previous replies, analyzing key elements such as:

  • Your brand's unique tone of voice

  • Use of emojis

  • Contextual details like support email addresses and phone numbers

By integrating this data, the AI is better equipped to craft more tailored, sophisticated replies that align with your brand’s communication style.



Where to Find & Use the Auto-Generated Replies Tool

  1. Navigate to the Dashboard: In your REVIEWS.io dashboard, go to the timeline, where all your reviews are displayed.

  2. Select a Review: Click on the review you’d like to respond to.

  3. Use the Auto-Generate Tool: At the bottom of the review, next to the "Post Public Reply" button, you’ll find the "Auto Generate Reply" option. Click this, and the AI tool will generate a polished, on-brand response for you.

This simple process allows you to quickly and effectively manage customer feedback while maintaining a consistent brand voice.


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