Engage Bot via Facebook Messenger allows customers to opt-in to receive order updates through Facebook Messenger once they've placed an order through your Shopify store, and you can also use Engage Bot to request a review. With its order status functionality, Engage Bot offers a great opportunity to ask customers for feedback after order despatch. Read our Blog
Installing Engage Bot
If you do not use Shopify, you will not be able to implement Engage Bot. If you use Shopify but do not use the Reviews.io Shopify Plugin, you can install our app by following these instructions.
Navigate to Reviews Setup >> Advanced >> Engage Bot Setup
If you have multiple Shopify stores set up, make sure to:
Choose the Shopify store you'd like to implement Engage Bot
If at any point you no longer wish to have Engage Bot implemented for your Shopify store, simply click 'Uninstall'.
How It Works
With Engage Bot implemented, a 'Send to Messenger' button is then available on your Shopify checkout page. When customers opt-in using this button, they'll receive order updates from Shopify to their Facebook Messenger.
They will first receive an order confirmation notification:
Then they will receive an order despatch notification, at which point they will be asked for a review.