Increase your sales & incentivize customers to write reviews by showing a discount code next to the "thank you" message on your review collector page.
📌 Note: The voucher code reward supports discount codes only (e.g. a percentage off a future order). It cannot be used to reward customers with a specific free product. If you need to offer a specific free product as a review incentive, consider using Influence.io instead.
Requirements
✅ Active REVIEWS.io account
🛍 Product Reviews only
Navigation 📍
Log in to REVIEWS.io
Navigate to Collection >> Collector Page >> Product Reviews
Click Setup Voucher Code on the right-hand side 👇
Instructions ⚙️
You can offer voucher codes to all reviewers using this setting. Select Setup Voucher Code on the right of the screen:
Your voucher will appear on a separate page only when the customer has submitted their review, it will appear as such:
It is recommended that you add an expiration date to any voucher that you create! To ensure the correct voucher code is displayed to customers after they submit a review, remove any outdated voucher codes from the review collection settings and keep only the new voucher code you want to present. This ensures that the updated code is the one displayed after review submission.
Note: You must set up a voucher code in your own e-commerce platform or website to match the code you enter here (Not relevant for Shopify Unique Voucher Codes). If you need to update the voucher code or change the discount percentage (e.g., from 20% to 25%), note that existing voucher codes cannot be edited. Instead, delete the current voucher configuration, create a new voucher with the desired discount percentage and code in your e-commerce platform, and update the review collection flow settings to include the new voucher.
Unique Voucher Codes (Shopify Only)
Create unique voucher codes by using the [order_id] placeholder in your voucher code e.g. "20%OFF-[order_id]". These vouchers are for one-time use and cannot be reused by customers.
Our system will then automatically add your customer's order reference to the voucher code given to them when they write a review and create the unique voucher code in your Shopify account. This is compatible with invites queued and sent from REVIEWS.io and will not work if you send invites using a dynamic link.
Note: Voucher codes are offered to all clients, whether they write a positive or negative review, and they receive their code on review submission!
Troubleshooting Common Issues
Customers Not Receiving Vouchers
If customers report not receiving a voucher after leaving a review, ensure that all required fields in the review form, such as the product selection question, are completed. Making these fields mandatory can help ensure that vouchers are issued correctly.
Our own loyalty platform, Influence.io works seamlessly with REVIEWS.io 🤝 Influence.io is the perfect tool to reward and incentivize loyalty from your customers. To learn more about the platform and get started, please click here! 👈