The in-depth statistics screen gives your data about all your reviews which you can export as .csv files by section. 

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  • Analytics >> In Depth Insights

Instructions

Filter

You may filter the statistics by date by entering them in the box at the top, otherwise the data will reflect all historic reviews in your account.

Company Statistics

The Company Statistics section gives you information concerning your current total review score and numbers on the Reviews.io platform, a breakdown of your star ratings, your historic review ratings in your Rating Timeline and also the Geo-location of your Company reviews.

Product review conversion

If you are collecting product reviews, you can see historical review conversion rates and total invitations sent here.  You can also see conversion rate by day.

Invitation email delivery

Historical statistics on email delivery are found in this section. See the total number of emails sent, the open rate, click-through-rate and the bounce rates.

NPS Score

Report on the NPS score and the number of NPS reviews you have collected.

Sentiment Analysis

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Analytics >>>> Sentiment Analysis

See common phrases for your positive and negative company and product reviews here to get an at-a-glance idea of main areas of feedback from your customer.  This is a great place to check to see if you have any recurring customer service issues which you can resolve.

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