Generate a link using Reviews.io Dynamic Link and include it in your Service Cloud Live Chat.
Navigate to Service Setup
Search for Chat Buttons & Invitations in Quick Find.
Edit your Chat Button
Enter your generated Dynamic Link in Chat Button CustomizationPost-Chat URL and Save.
At the end of your live chat, your customer can be prompted to Give Feedback as follows.
When the customer opts to give their feedback, they'll be able write it directly in your Salesforce Chat window.
Salesforce Support Enquiry Form
Need more help?
If you have any specific questions or require any further help, we have also created a SalesForce & Reviews.io support form.
Please click here to log a support ticket for Salesforce Reviews.io Integration (Google Forms)