The REVIEWS.io BigCommerce application allows you to automate your review collection for service and product reviews. 

Requirements

  • Available on all REVIEWS.io plans

Navigation

  • Log into your REVIEWS.io Dashboard

  • Navigate to Integrations

  • Select BigCommerce

Instructions

Features:

  • Automate review requests

  • Automatically synchronise product catalogue

  • Boost reviews by sending requests to your past customers

  • Import BigCommerce product reviews *

STEP 1: Add BigCommerce 'Permanent Address'

Step 2: Installing the REVIEWS.io Reviews App

Access your BigCommerce admin

  • Click on Apps

  • Click on Marketplace

  • Click Bigcommerce.com/apps

  • Search for REVIEWS.io in the search box

  • Click the REVIEWS.io app

  • Click on Get this App

  • Confirm the installation and the app will install.

Disabling the BigCommerce Built-in Reviews System

  • Log into your BigCommerce Admin page

  • Click on Advanced Settings

  • Click on Comments

  • Click the Built-in tab

  • Deselect the Product reviews checkbox

  • Click save

REVIEW INVITATIONS ARE TRIGGERED ONCE ORDER STATUS IS CHANGED TO 'SHIPPED'


Boost reviews by sending requests to your past customers - Select the date range to go back to.

  • Enable the automation for new and previous orders

Installation of widgets
Product Rating Snippet (Stars and Popup widget)

Adding site-wide widget Javascript
Go to BigCommerce Admin > Storefront > Script Manager

Click ‘Create Script’ and add Under the "Name of the Script" field put it reviews-rating-snippet.js and choose the following settings:

  • Location on Page - Footer

  • Select Pages where Script will be added - Store pages

  • Script Category - Functional

  • Script Type - Script

Go to BigCommerce Admin > Storefront > My Themes

Under your current theme select Advanced > Edit Theme Files

Paste the following code into the base.HTML file inside the <head> tags.

Be sure to update STORE to match the ID of your REVIEWS.io account. Example below:

(in base.html) 

<head>

...

<script src="https://widget.reviews.co.uk/rating-snippet/dist.js"></script>
<link rel="stylesheet" href="https://widget.reviews.co.uk/rating-snippet/dist.css" />
<script>
ratingSnippet("ruk_rating_snippet",
{ store: "[STORE]",
color: "#f47e27",
linebreak: true,
usePolaris: true,
text: "Reviews", });
</script>

...

</head>

Adding the element for the rating snippet to be output into
Now that we’ve enabled the widget javascript and styles we need to add an element to the Product page and Category page that the rating snippet will be displayed in

Go to BigCommerce Admin > Storefront > My Themes

Under your current theme select Advanced > Edit Theme Files

Locate the Product details template, this is usually located under templates > components > products > product_view.html

Paste the following element where you want the star rating and review count to appear, we recommend adding this below the Product Price for maximum visibility of your reviews to site visitors.

<div class="ruk_rating_snippet" data-sku="{{product.sku}}"></div> 

Locate the Category listing page, this is usually called card.html and located under templates > components > products > card.html

Paste the following element where you want the star rating and review count to appear.

<div class="ruk_rating_snippet" data-sku="{{product.sku}}"></div>


Product Reviews Widget
Go to BigCommerce Admin > Storefront > My Themes
Under your current theme select Advanced > Edit Theme Files

Locate the Product details template, this is usually located under templates > components > products > product_view.html

Paste the following element where you want the Product Reviews widget to appear

<div id="ReviewsWidget"></div>

Immediately below this, add the widget Javascript, Configuration and Styles. This example is stripped back to provide as little code as possible, additional configuration settings can be found under the Widget Library Page. Be sure to update STORE to be the ID of your REVIEWS.io account.

<script src="https://widget.reviews.co.uk/polaris/build.js"></script>
<div id="ReviewsWidget"></div>
<script>
new ReviewsWidget("#ReviewsWidget", {
//Your REVIEWS.io Store ID and widget type:
store: "[STORE]",
widget: "polaris",

//Content settings (store_review,product_review,third_party_review,questions). Choose what to display in this widget:
options: {
types: "product_review,questions",
lang: "en",
//Possible layout options: bordered, large and reverse.
layout: "",
//How many reviews & questions to show per page?
per_page: 15,
store_review: {
hide_if_no_results: false,
},
third_party_review: {
hide_if_no_results: false,
},
//Product specific settings. Provide product SKU for which reviews should be displayed:
product_review: {
//Display product reviews - include multiple product SKUs seperated by Semi-Colons (Main Indentifer in your product catalog )
sku: '{{product.sku}}',
hide_if_no_results: false,
},
//Questions settings:
questions: {
hide_if_no_results: false,
enable_ask_question: true,
show_dates: true,
//Display group questions by providing a grouping variable, new questions will be assigned to this group.
grouping: "{{product.sku}}",
},
//Header settings:
header: {
enable_summary: true, //Show overall rating & review count
enable_ratings: true,
enable_attributes: true,
enable_image_gallery: true, //Show photo & video gallery
enable_percent_recommended: false, //Show what percentage of reviewers recommend it
enable_write_review: true, //Show "Write Review" button
enable_ask_question: true, //Show "Ask Question" button
enable_sub_header: true, //Show subheader
rating_decimal_places: 2,
},

//Filtering settings:
filtering: {
enable: true, //Show filtering options
enable_text_search: true, //Show search field
enable_sorting: true, //Show sorting options (most recent, most popular)
enable_overall_rating_filter: true, //Show overall rating breakdown filter
enable_ratings_filters: true, //Show product attributes filter
enable_attributes_filters: true, //Show author attributes filter
},

//Review settings:
reviews: {
enable_avatar: true, //Show author avatar
enable_reviewer_name: true, //Show author name
enable_reviewer_address: true, //Show author location
reviewer_address_format: "city, country", //Author location display format
enable_verified_badge: true, //Show "Verified Customer" badge
review_content_filter: "undefined", //Filter content
enable_reviewer_recommends: true, //Show "I recommend it" badge
enable_attributes: true, //Show author attributes
enable_product_name: true, //Show display product name
enable_review_title: undefined, //Show review title
enable_replies: undefined, //Show review replies
enable_images: true, //Show display review photos
enable_ratings: true, //Show product attributes (additional ratings)
enable_share: true, //Show share buttons
enable_helpful_vote: true, //Show "was this helpful?" section
enable_helpful_display: true, //Show how many times times review upvoted
enable_report: true, //Show report button
enable_date: true, //Show when review was published
},
},
//Translation settings
translations: {
"Verified Customer": "Verified Customer",
},
//Style settings:
styles: {
//Base font size is a reference size for all text elements. When base value gets changed, all TextHeading and TexBody elements get proportionally adjusted.
"--base-font-size": "16px",

//Button styles (shared between buttons):
"--common-button-font-family": "inherit",
"--common-button-font-size": "16px",
"--common-button-font-weight": "500",
"--common-button-letter-spacing": "0",
"--common-button-text-transform": "none",
"--common-button-vertical-padding": "10px",
"--common-button-horizontal-padding": "20px",
"--common-button-border-width": "2px",
"--common-button-border-radius": "0px",

//Primary button styles:
"--primary-button-bg-color": "#0E1311",
"--primary-button-border-color": "#0E1311",
"--primary-button-text-color": "#ffffff",

//Secondary button styles:
"--secondary-button-bg-color": "transparent",
"--secondary-button-border-color": "#0E1311",
"--secondary-button-text-color": "#0E1311",

//Star styles:
"--common-star-color": "#0E1311",
"--common-star-disabled-color": "rgba(0,0,0,0.25)",
"--medium-star-size": "22px",
"--small-star-size": "19px",

//Heading styles:
"--heading-text-color": "#0E1311",
"--heading-text-font-weight": "600",
"--heading-text-font-family": "inherit",
"--heading-text-line-height": "1.4",
"--heading-text-letter-spacing": "0",
"--heading-text-transform": "none",

//Body text styles:
"--body-text-color": "#0E1311",
"--body-text-font-weight": "400",
"--body-text-font-family": "inherit",
"--body-text-line-height": "1.4",
"--body-text-letter-spacing": "0",
"--body-text-transform": "none",

//Input field styles:
"--inputfield-text-font-family": "inherit",
"--input-text-font-size": "14px",
"--inputfield-text-font-weight": "400",
"--inputfield-text-color": "#0E1311",
"--inputfield-border-color": "rgba(0,0,0,0.2)",
"--inputfield-background-color": "transparent",
"--inputfield-border-width": "1px",
"--inputfield-border-radius": "0px",

"--common-border-color": "rgba(0,0,0,0.15)",
"--common-border-width": "1px",
"--common-sidebar-width": "190px",

//Slider indicator (for attributes) styles:
"--slider-indicator-bg-color": "rgba(0,0,0,0.1)",
"--slider-indicator-button-color": "#0E1311",
"--slider-indicator-width": "190px",

//Badge styles:
"--badge-icon-color": "#0E1311",
"--badge-icon-font-size": "inherit",
"--badge-text-color": "#0E1311",
"--badge-text-font-size": "inherit",
"--badge-text-letter-spacing": "inherit",
"--badge-text-transform": "inherit",

//Author styles:
"--author-font-size": "inherit",
"--author-text-transform": "none",

//Author avatar styles:
"--avatar-thumbnail-size": "60px",
"--avatar-thumbnail-border-radius": "100px",
"--avatar-thumbnail-text-color": "#0E1311",
"--avatar-thumbnail-bg-color": "rgba(0,0,0,0.1)",

//Product photo or review photo styles:
"--photo-video-thumbnail-size": "80px",
"--photo-video-thumbnail-border-radius": "0px",

//Media (photo & video) slider styles:
"--mediaslider-scroll-button-icon-color": "#0E1311",
"--mediaslider-scroll-button-bg-color": "rgba(255, 255, 255, 0.85)",
"--mediaslider-overlay-text-color": "#ffffff",
"--mediaslider-overlay-bg-color": "rgba(0, 0, 0, 0.8))",
"--mediaslider-item-size": "110px",

//Pagination & tabs styles (normal):
"--pagination-tab-text-color": "#0E1311",
"--pagination-tab-text-transform": "none",
"--pagination-tab-text-letter-spacing": "0",
"--pagination-tab-text-font-size": "16px",
"--pagination-tab-text-font-weight": "600",

//Pagination & tabs styles (active):
"--pagination-tab-active-text-color": "#0E1311",
"--pagination-tab-active-text-font-weight": "600",
"--pagination-tab-active-border-color": "#0E1311",
"--pagination-tab-border-width": "3px",
},
});
</script>

To remove our BigCommerce App
Go to My Apps within Bigcommerce Admin
Click uninstall on the REVIEWS.io app
Update any scripts that have been added.


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