[Optional] Changing The Email Being Sent
A great way to re-engage customers, is sending an invitation, using another template.
If you want to change the template being used to resend your invitations, you will need to switch your 'reminder email' template to 'Active' at this page here: https://dash.reviews.io/#/templates.
Note: all other templates should be switched to inactive for this process to work.
Then head back to your invitations page (Reviews setup >> Invitation History)
Select all the invitations that you would like to reassign by ticking the box. Then head here and select REASSIGN TEMPLATE:
Resending Review Invitations
To resend an invitation to clients who have not responded, you would have to navigate to Reviews Setup >> Invitation History. You will reach the Review Invitations History page seen below.
1 . Click on the Status field which will provide a dropdown menu. Select 'Not Responded'.
Scroll down towards the bottom of the page to the empty field Click on the empty field and select 'Display 100 Results'. shown below.
Located next to the empty box button that you checked and you will be able to select 'Resend' to resend invitations to all the checked invitations displayed on this page.
If you require assistance with this, please do not hesitate to use the live chat in the bottom right of your dashboard and a dedicated support member will be able to assist.