[Optional] Changing The Email Being Sent

A great way to re-engage customers, is sending an invitation, using another template.

Navigation

  • Log into your Reviews.io Dashboard

  • Navigate to Invitations >>> Invitation History

Instructions

​If you want to change the template being used to resend your invitations, you will need to switch your 'reminder email' template to 'Active' at this page here: https://dash.reviews.io/#/templates.

Note: all other templates should be switched to inactive for this process to work.

Then head back to your invitations page Select all the invitations that you would like to reassign by ticking the box. Then click on the Reassign Template button on the top of the list:

Resending Review Invitations

​1 . Click on the Status field which will provide a dropdown menu. Select 'Not Responded'.

Once you have selected the reviews you wish to resend you just need to hit the resend button at the top of the invitation screen!

​If you require assistance with this, please do not hesitate to use the live chat in the bottom right of your dashboard and a dedicated support member will be able to assist.

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