Reviews Surveys

Create surveys and collect responses from your customers via our new Survey Widget for internal use

Mollie Herbert avatar
Written by Mollie Herbert
Updated over a week ago

Requirements

⭐️ This is available on the Professional plan and above

🌟 Multiple Choice & NPS surveys are Enterprise only - this includes the Advanced Surveys.

Navigation 📍

Log into your REVIEWS.io account and click on 'Surveys'


Instructions ⚙️

📝 Creating & Managing Surveys

In order to create your first survey, go to the “Surveys” page which can be found in the navigation menu.

Next, click on the “Create Survey” button and configure the survey according to your requirements.

You can set the survey rating to be emojis, thumbs up/down, stars or NPS buttons 👇

Note: Professional plan users can add only 2 questions in surveys. The Professional plan allows for 1000 responses and 2500 responses for Enterprise. These responses can be gathered for all survey types.

Additional Surveys can be purchased in the Subscription page here 👈

Alternatively, there are numerous pre-made survey templates that you can select and customise to meet your needs. When creating a survey as seen below, there will be multiple 'popular' surveys to choose from.


⚙️ Installing Survey Widget

Every survey has its own unique “widget installation code”. This allows users to embed different surveys on different pages.

In order to install the widget, click the “Get Code” button, copy the provided code and include it on the website pages where you want the survey widget to appear.

You can pass various metadata to survey widgets. For example, it's possible to attach customer, product and other information to survey responses. Custom tags are supported as well.


🎨 Customising Survey Widget Design

You can also customise styles by using the Survey Widget editor.

To access the widget editor, click on 'Edit Widget Design' and this will take you through the customisable options.

Note: The same widget design is used for all the surveys that you embed on your website.

Similar to our other widgets, the Survey Widget is flexible as it supports different types of ratings and colour schemes.

You can also adjust the widget positioning and sizing to tailor it to your website’s design.

The survey widget can also be positioned as an inline popup or expanded form.

Embedding Survey Widget onto Checkout Page (SHOPIFY ONLY)

Shopify clients can automatically add surveys to their checkout pages.

This would not require you to copy/paste the code as the widget can be injected automatically 👇



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