Our Gorgias integration allows you to access your customer's loyalty account directly within the system. Having this information on hand allows you to easily answer any questions that your customers may have about their account & the platform.
✅ Influence.io Starter plan or higher
🧩 Active Gorgias account
Navigate to Integrations >> Gorgias & enter your Gorgias Helpdesk URL & press Install
You will then be asked to confirm you're connecting the relevant accounts with each other, to ensure you don't accidentally connect the wrong stores.
This will then take you through to Gorgias to authenticate the app, and authorize the app
Once you have connected the apps, you will be taken back to the influence.io dashboard, where you can disconnect or reauthorize the app.
You can use the Reauthorize button if you notice any issues, such as the customers' points or tiers not updating in Gorgias correctly.
Now that everything is integrated with Gorgias, you can see the data within the right-hand sidebar for the relevant customer within Gorgias 👇