# REVIEWS.io Support Centre

> Welcome to REVIEWS.io, how can we help today?

## Getting Started - Dashboard and Features

- [Import Reviews](http://support.reviews.io/en/articles/9184985-import-reviews.md): Import Your Existing Reviews From Other Review Platforms
- [Incentivized reviews](http://support.reviews.io/en/articles/11729972-incentivized-reviews.md): Learn how to mark reviews as Incentized
- [3rd Party Reviews vs. Verified Reviews: What's the Difference?](http://support.reviews.io/en/articles/15182771-3rd-party-reviews-vs-verified-reviews-what-s-the-difference.md): Explains the difference between verified reviews and 3rd party reviews on REVIEWS.io, including how each type appears on your widgets and what to expect when importing from another platform.
- [How to find and share your review link](http://support.reviews.io/en/articles/15308487-how-to-find-and-share-your-review-link.md): Where to find your public review page link, how to generate a dynamic link, and which option is right for your plan and use case.
- [How to Register Your Business on REVIEWS.io](http://support.reviews.io/en/articles/15308558-how-to-register-your-business-on-reviews-io.md): A step-by-step guide to creating and activating a new business account on REVIEWS.io, including plan selection, signup requirements, and account verification.
- [My account hasn't been activated — what to do](http://support.reviews.io/en/articles/15367512-my-account-hasn-t-been-activated-what-to-do.md): What to do if your REVIEWS.io account is stuck pending activation — covers verification emails, email requirements, website requirements, and how to request manual activation.
- [Review import troubleshooting](http://support.reviews.io/en/articles/15850621-review-import-troubleshooting.md): Fixes for the most common import failures: SKU mismatches, Amazon unverified reviews, missing required fields, and platform-specific format issues.

## Timeline

- [AI Assistant & Reports](http://support.reviews.io/en/articles/9184817-ai-assistant-reports.md): An overview of the AI assist & insight feature
- [Incentivized Review Tags](http://support.reviews.io/en/articles/13452392-incentivized-review-tags.md): All you need to know about Incentivized Tags and why they are used
- [Review Commenting & User Tagging](http://support.reviews.io/en/articles/9184877-review-commenting-user-tagging.md): Comment and tag other team members internally on reviews in your dashboard.
- [Changing the Reviewer's Name](http://support.reviews.io/en/articles/9184970-changing-the-reviewer-s-name.md): How to change a customer's name reviews.
- [Revise Review Email Request](http://support.reviews.io/en/articles/9184975-revise-review-email-request.md): How to send a revision request email to customers who are looking to edit their review!
- [How to Use Auto-Generated Replies Tool](http://support.reviews.io/en/articles/10032414-how-to-use-auto-generated-replies-tool.md): Manage and respond to a high volume of reviews more efficiently with our Auto-Generated Replies tool.
- [Social Proof Banners](http://support.reviews.io/en/articles/9185002-social-proof-banners.md): Turn your reviews into publishable content for your social media pages.
- [Timeline](http://support.reviews.io/en/articles/9185038-timeline.md): The hub of your REVIEWS.io account
- [How to Import Trustpilot Reviews](http://support.reviews.io/en/articles/15297082-how-to-import-trustpilot-reviews.md): Step-by-step guide for importing company reviews exported from Trustpilot into REVIEWS.io, including reviewer permission emails and supported languages.
- [Importing reviews from Judge.me — migration guide](http://support.reviews.io/en/articles/15787405-importing-reviews-from-judge-me-migration-guide.md): How to migrate product reviews from Judge.me to REVIEWS.io, including how to handle missing Order IDs, SKU mismatches, and cross-store transfer limitations.

## Invitations

- [Email Limit FAQ](http://support.reviews.io/en/articles/9184794-email-limit-faq.md): Here are some common questions and their answers regarding your Email Limit
- [Send Emails From Your Own Email Address](http://support.reviews.io/en/articles/9184987-send-emails-from-your-own-email-address.md): You can enable email sending from your own address by following the instructions below.
- [Review invitations not sending — troubleshooting guide](http://support.reviews.io/en/articles/15142148-review-invitations-not-sending-troubleshooting-guide.md): Step-by-step guide to diagnosing and fixing review invitations that aren't sending, are stuck in progress, or showing as paused in Invitation History.
- [How Review Invitations Work](http://support.reviews.io/en/articles/15308454-how-review-invitations-work.md): An overview of how review invitations are triggered, sent, and managed — covering flows, timing, plan limits, sending methods, and where to go when things go wrong.
- [How to improve your review collection rate](http://support.reviews.io/en/articles/15308476-how-to-improve-your-review-collection-rate.md): Tips and strategies to increase the number of reviews you collect, from optimising send timing and templates to using follow-ups, SMS, and offline collection methods.

## Collection

- [Attributes](http://support.reviews.io/en/articles/9184890-attributes.md): Highlight Key Product Attributes Customers Care About
- [In-Store Review App](http://support.reviews.io/en/articles/9185048-in-store-review-app.md): Collect reviews in your brick-and-mortar store
- [Customising your Thank You Page](http://support.reviews.io/en/articles/9572409-customising-your-thank-you-page.md): A guide on how to get the most out of your Thank You page

## Publishing

- [Translate Reviews & Replies](http://support.reviews.io/en/articles/9184795-translate-reviews-replies.md)
- [Social Proof Library](http://support.reviews.io/en/articles/9184859-social-proof-library.md): Find all of your previously created Social Proof Images
- [Use "tag" or "branch" option within Widgets](http://support.reviews.io/en/articles/9184993-use-tag-or-branch-option-within-widgets.md): Filter Reviews by 'Tags' for publishing onsite
- [Testing Widgets on a Developer server](http://support.reviews.io/en/articles/9184982-testing-widgets-on-a-developer-server.md): What to expect when testing widgets on developer servers or agency domains prior to installing to the live site
- [Surveys](http://support.reviews.io/en/articles/9184874-surveys.md): Gather Actionable Insights with Customer Surveys
- [Widget Accessibility \(WCAG Compliance\)](http://support.reviews.io/en/articles/9184893-widget-accessibility-wcag-compliance.md): Every user is important to us, therefore we’ve developed REVIEWS.io widgets with accessibility in mind.
- [Publishing Reviews](http://support.reviews.io/en/articles/9184988-publishing-reviews.md): Publish Reviews to Build Instant Trust
- [Reviews not showing on your site — troubleshooting guide](http://support.reviews.io/en/articles/15142216-reviews-not-showing-on-your-site-troubleshooting-guide.md): Step-by-step guide to diagnosing why reviews aren't appearing on your storefront, covering widget setup, SKU matching, moderation status, caching, and when to contact support.

## Account

- [Event Log](http://support.reviews.io/en/articles/9184809-event-log.md): Track actions made by your team within your account
- [How to set up Multi-Store Log In](http://support.reviews.io/en/articles/9184811-how-to-set-up-multi-store-log-in.md): This guide will show you how to switch seamlessly between multiple accounts with one user
- [Business types not accepted on REVIEWS.io](http://support.reviews.io/en/articles/15507989-business-types-not-accepted-on-reviews-io.md): Which business categories cannot be approved for a REVIEWS.io account, why they are restricted, and what to do if your account activation was denied.
- [Feature Requests & Feedback](http://support.reviews.io/en/articles/10507835-feature-requests-feedback.md): Learn how you can help us better the platform and request features
- [Can't log in to your REVIEWS.io account — troubleshooting guide](http://support.reviews.io/en/articles/15142245-can-t-log-in-to-your-reviews-io-account-troubleshooting-guide.md): Step-by-step guide to resolving REVIEWS.io login issues, covering password reset, Google SSO, account verification, suspended accounts, and new account activation.
- [What happens to your reviews and data after cancellation or downgrade](http://support.reviews.io/en/articles/15183536-what-happens-to-your-reviews-and-data-after-cancellation-or-downgrade.md): Explains what happens to your collected reviews, widgets, queued invites, and account settings when you cancel your REVIEWS.io subscription.
- [Transferring Account Access When Leaving Your Organisation](http://support.reviews.io/en/articles/15787322-transferring-account-access-when-leaving-your-organisation.md): What to do before leaving your REVIEWS.io account — how to give another user full Administrator access and safely remove yourself.
- [What's included in each REVIEWS.io subscription plan](http://support.reviews.io/en/articles/15862829-what-s-included-in-each-reviews-io-subscription-plan.md): A guide to what's included in each REVIEWS.io plan — Essentials, Start-Up, Grow, and Plus — and what changes when you upgrade or downgrade.

## Integrations

- [Firework Integration](http://support.reviews.io/en/articles/9184803-firework-integration.md): Send video reviews from your REVIEWS.io account to the Firework Business Portal
- [REVIEWS.io API Key](http://support.reviews.io/en/articles/9185069-reviews-io-api-key.md): How to find your Review Publishing API details
- [Influence.io Support](http://support.reviews.io/en/articles/9184812-influence-io-support.md): Connect influence.io with REVIEWS.io to award customers for leaving reviews
- [TikTok Shop Integration](http://support.reviews.io/en/articles/10470534-tiktok-shop-integration.md): Export your reviews to be displayed in TikTok Shop
- [Shop Integration](http://support.reviews.io/en/articles/11541124-shop-integration.md): Syndicate your reviews with the Shop App
- [Insider Integration](http://support.reviews.io/en/articles/9404760-insider-integration.md): How to use REVIEWS.io specific events/attributes in your Insider segmentation
- [Review Notifications: Slack Integration](http://support.reviews.io/en/articles/9185053-review-notifications-slack-integration.md): Integrate REVIEWS.io and Slack notifications
- [REVIEWS.io API](http://support.reviews.io/en/articles/9185068-reviews-io-api.md): Create your own widgets, send SMS invitations, customise your review emails and more with API access.
- [Bloomreach Integration](http://support.reviews.io/en/articles/9353219-bloomreach-integration.md): Learn how to connect and use REVIEWS.io events & triggers in BloomReach
- [REVIEWS.io x Boost integration](http://support.reviews.io/en/articles/9630193-reviews-io-x-boost-integration.md): Integrate REVIEWS.io with Boost to Drive More Conversions
- [Bloomreach - Shopify Mapping](http://support.reviews.io/en/articles/13925477-bloomreach-shopify-mapping.md): Learn how to map a Bloomreach Project to a Specific Shopify Account
- [Features REVIEWS.io doesn't currently support](http://support.reviews.io/en/articles/15140593-features-reviews-io-doesn-t-currently-support.md)

## Google

- [Requirements for Bing Seller Ratings](http://support.reviews.io/en/articles/9184894-requirements-for-bing-seller-ratings.md)

## Multilingual

- [Multilingual Set-up: Displaying reviews in the appropriate language](http://support.reviews.io/en/articles/9184856-multilingual-set-up-displaying-reviews-in-the-appropriate-language.md): Ensure your customers are shown reviews in their language
- [Multilingual Set-up: Email Templates](http://support.reviews.io/en/articles/9184880-multilingual-set-up-email-templates.md): How to Setup Email Templates for Multilingual Websites
- [Multilingual Set-up: Dynamic Link](http://support.reviews.io/en/articles/9184857-multilingual-set-up-dynamic-link.md): How to Setup Dynamic Link for Multilingual Websites
- [Multilingual Set-up: Introduction](http://support.reviews.io/en/articles/9184878-multilingual-set-up-introduction.md): Ensure your REVIEWS.IO account is setup to handle multiple languages
- [Multilingual Set-up: Widget Translations](http://support.reviews.io/en/articles/9184879-multilingual-set-up-widget-translations.md): Ensure that your widgets are in the correct language for your site
- [Multilingual Set up: Collector Page](http://support.reviews.io/en/articles/9184933-multilingual-set-up-collector-page.md): How to collect reviews in multiple languages
- [Multilingual Set-up: Informal German Collector Page](http://support.reviews.io/en/articles/9184934-multilingual-set-up-informal-german-collector-page.md): How to send your customers to the Informal German Collector Page
- [Multilingual Set-up: Review Auto-Language Tagging](http://support.reviews.io/en/articles/9184932-multilingual-set-up-review-auto-language-tagging.md): Automatically tag your reviews with the appropriate language
- [Multilingual Set-up: Weglot Integration](http://support.reviews.io/en/articles/9184935-multilingual-set-up-weglot-integration.md): Multilingual widget translations made simple.

## Analytics

- [Export Statistics](http://support.reviews.io/en/articles/9184944-export-statistics.md): How to Export your Review Statistics
- [Scheduled Reporting](http://support.reviews.io/en/articles/9184945-scheduled-reporting.md): Learn how to get sent Scheduled Reports from your Dashboard!
- [Competitor Analysis - How to monitor your competition](http://support.reviews.io/en/articles/9185035-competitor-analysis-how-to-monitor-your-competition.md): Millions of data points at your fingertips
- [In-depth Review Statistics](http://support.reviews.io/en/articles/9185037-in-depth-review-statistics.md): Insights and stats across all your reviews
- [How to Export your Reviews](http://support.reviews.io/en/articles/9185047-how-to-export-your-reviews.md): Here's how to export your reviews.

## UGC

- [Embedding your UGC widget into Klaviyo Emails](http://support.reviews.io/en/articles/9184886-embedding-your-ugc-widget-into-klaviyo-emails.md): How to install our UGC widget within your Klaviyo Emails.
- [UGC Publish](http://support.reviews.io/en/articles/9184887-ugc-publish.md): How to display your UGC content
- [UGC Gallery](http://support.reviews.io/en/articles/9185029-ugc-gallery.md): Showcase Customer Content with a UGC Gallery
- [UGC Manager](http://support.reviews.io/en/articles/9185030-ugc-manager.md): Monitor Instagram for mentions of your company by influential users & images from your Product Reviews

## Salesforce & REVIEWS.io

- [Integration: Salesforce Optional Configuration - Pardot](http://support.reviews.io/en/articles/9184983-integration-salesforce-optional-configuration-pardot.md): REVIEWS.IO Dynamic Link in Pardot Email Templates
- [Integration: Salesforce REVIEWS.IO App Configuration Guide](http://support.reviews.io/en/articles/9185043-integration-salesforce-reviews-io-app-configuration-guide.md)
- [Integration: Salesforce Option Configuration - Field Service Lightning](http://support.reviews.io/en/articles/9185015-integration-salesforce-option-configuration-field-service-lightning.md): Generate a link using REVIEWS.IO Dynamic Link and include it your Field Service Lightning Mobile App.
- [Integration: Salesforce Optional Configuration - Live Chat Review Collection](http://support.reviews.io/en/articles/9185016-integration-salesforce-optional-configuration-live-chat-review-collection.md)
- [Integration: Salesforce Optional Configuration - Dynamic Link](http://support.reviews.io/en/articles/9185017-integration-salesforce-optional-configuration-dynamic-link.md)
- [Integration: Salesforce REVIEWS.IO App User Guide](http://support.reviews.io/en/articles/9185042-integration-salesforce-reviews-io-app-user-guide.md)
- [Integration: Salesforce Optional Configuration](http://support.reviews.io/en/articles/9185044-integration-salesforce-optional-configuration.md): Additional configuration settings

## FAQs and Video Guides

- [Verified reviews and moderation FAQs](http://support.reviews.io/en/articles/9185010-verified-reviews-and-moderation-faqs.md): Policies and procedures regarding customer review content
- [Managing Negative Reviews](http://support.reviews.io/en/articles/9184969-managing-negative-reviews.md): Negative or “unfair” reviews can be frustrating so here is a guide on how to manage them effectively to build trust with your customer.

## For Consumers

- [For Consumers FAQ](http://support.reviews.io/en/articles/9184808-for-consumers-faq.md): Commonly asked questions by consumers
- [The REVIEWS.IO Mission](http://support.reviews.io/en/articles/9185004-the-reviews-io-mission.md): How REVIEWS.IO is working to strengthen trust and transparency in online reviews