Setting up the Collector Page
Collector Page settings and welcome message are configurable within the Collector Page settings:
- Log in to Reviews.io
- Navigate to Reviews Setup
- Click >> Company Review Setup or Product Product Reviews Setup
- Click >> Edit review Collector Page
- Select >> Company Reviews or Product Reviews tab
You Collector Page settings allow you to set up:
- Language translations (Please read this article)
- Collect NPS Score
- Additional Questions and Answers (Please read this article)
- Allow Photos & Video Reviews
- Allow Users to be Anonymous when leaving review
- Allow Product Reviews in addition Company Reviews
- Setting up Voucher codes (Please read this article)
- Review Tagging (Please read this article)
Overall Star Rating
You can edit the wording of the Overall Star Rating question by clicking Edit
Customise your review comments question.
If you do edit the text for either the Overall Star Rating or Write a Review questions, these questions will only display in English when your customers click the link and are directed to your review collector. I you need to send your invitations in languages other than English, do not edit the pre-set wording. If you do not edit the text of these questions, they will automatically translate into the language your customers web browser is set to.
You can add NPS scoring to your review collector. Turn it on in the option to the right of the screen.
When on, a banner will show that NPS is active.
Add Review Photos & Videos
You can give your customers the option to add photos and videos to their reviews. Turn it on using the option to the right of the screen.
Allow Anonymous Reviews
You can allow customers to leave reviews anonymously, meaning their name will not appear on your public Company Profile Page. Turn it on using the option to the right of the screen.
When on, a banner will show that anonymous reviews are enabled.
Adding Product Reviews in addition to Company Review Request
Requiring a Product Review is only available for your Combined Invitations.
If selected with just a Company Invitation active, this setting for obvious reasons will not be applied. Turn it on by using the option to the right of the screen.
Normally, when a Combined Invitation is sent, customers are required to leave a company review first and then at the end of the collector page they have the choice whether they'd like to leave a product review. They can select yes, and write their product review, but they can also select no, and successfully leave just their company review.
However, when selecting "Require a Product Review" within your Collector Page customisation, the option to select yes or no is removed, and customers must also fill in a product review in order to successfully leave their review.