🤖 This feature will allow you to query our AI assistant about your reviews and help interpret review data. The AI assistant will provide suggestions on how to improve your business/service/products and discover your advantages over competitors 🦾
Requirements ✅
Available on the Grow plan & above.
What it does
There are two tools here:
AI Assistant: ask questions about your reviews in plain language, such as "Are customers happy with delivery?", and get an answer based on your review data.
AI Review Insights: generate a report summarising what customers like and dislike, with suggestions for improvement. You can also compare it with your competitors.
Both tools help you spot trends faster. They don't replace reading your reviews, so always check key findings against the reviews they cite before acting on them.
AI Assistant 💬
Where to find it
In your REVIEWS.io dashboard, go to the Timeline.
Click the AI button in the search bar.
A panel opens with suggested questions. Click one, or type your own.
Tips for good questions 💡
Be specific. "What do customers say about sizing on our jeans?" will get a more useful answer than "What do customers think?"
Ask about themes. Delivery, packaging, customer service and value for money all work well.
AI Review Insights 📊
Generate a report
Go to the Timeline.
Use the filters to choose which reviews to analyse, for example by date range, rating or product.
Click Create Report above the timeline.
The report covers:
what customers praise
what customers complain about
suggestions for improving your products, service or operations
Download, share and find past reports
Download: click the download button to save the report as a PDF.
Share: click the share button and enter a colleague's email address to send them the report. [Whether recipients need a REVIEWS.io login — confirm]
Find past reports: click AI Review Insights in the side navigation to see every report you've generated.
Note: 🗣 AI Review Insights reports are created in the accounts language set in your Account Settings. This also means that the AI Assistant detects the language of the question and responds in the same language!
Competitor Analysis 🏆
Comparing with competitors
You can include competitors in your AI Review Insights reports. The report compares how customers feel about different areas of your business against your competitors, and highlights where you have the advantage.
To set up competitors, go to Analytics → Competitor Analysis → Set up Competitors. For full instructions, see Competitor Analysis: How to monitor your competition.
Languages 🗣
Reports are written in the language set in your Account Settings.
The AI Assistant replies in the language you ask your question in.