This article goes over the Ins & Outs of our collectors page and goes over our features for you so you can find the perfect set-up for your business!
⭐️ This is available on ALL of our plans!
Navigate to Collection >> Collector Page 👇
Your collector page is what your customers will see when submitting a review. It is essential that this Collector Page matches your brand and requirements 🎨
First we'll take a look at how to edit the Company Review Collector Page 👇
Company Review Collector Page
Overall Star Rating
You can edit the wording of the Overall Star Rating question by clicking Edit. You can also Customise your review comments question. See below an example of what you might rename your rating question 👇
You can also adjust the colours and certain design/styling on the collector page,
Here is an article on customising your Collector page.
If you have a specific colour code you'd like to enter, you can do so to specific parts of the collector page like so 👆
On the Collector Page right hand side you have various toggles that can be switched on/off. Below will list which each one will do!
You can add NPS scoring to your review collector. NPS is your Net Promoter Score, more can be read on this feature here
Allow Anonymous Reviews
You can allow customers to leave reviews anonymously, meaning their name will not appear on your public Company Profile Page.
When Merchant Metrics is enabled, it will track sentiments from your reviews such as delivery times. These will be displayed on your Company Profile page.
To ensure your reviews are of the highest quality, customers will be suggested with grammar improvements when submitting their reviews. To display reviews on Google (Shopping Stars and Seller Ratings), correct grammar is required.
Custom Review Submission Redirect URL
There is also the option to add a Custom Review Submission Redirect URL
If this is added, the customer will be redirected to this URL instead of the default REVIEWS.io Submission page.
You are also able to disable the Instagram "follow us". By default, your page will appear as such when a customer has submitted their review:
You can change the Instagram Username that is embedded in 'Follow Us' 👇
Add Review Photos & Videos
You can give your customers the option to add photos and videos to their reviews. Turn it on using the option to the right of the screen 👇
Product Review Collector Page
The Product Collector page follows a very similar format to the Company one, however there are a slight few additions.
If you are collecting Product reviews then you will be able to add a Voucher code for your customers, click here to read more on the Voucher code setup 👇
Review Title & Recommendation
You will also be able to ask your customers for a Product Review Title and also Ask if they recommend the product 👇
Require Product Reviews & Product Review Comments
Requiring a Product Review is only available for your Combined Invitations and will only show in the Product Reviews Collector Tab
If selected with just a Company Invitation active, this setting for obvious reasons will not be applied. Turn it on by using the option to the right of the screen.
Normally, when a Combined Invitation is sent, customers are required to leave a company review first and then at the end of the collector page, they have the choice of whether they'd like to leave a product review. They can select yes, and write their product review, but they can also select no, and successfully leave just their company review.
However, when selecting "Require a Product Review" within your Collector Page customisation, the option to select yes or no is removed, and customers must also fill in a product review in order to successfully leave their review.
You can also enable "Require product review comments" and disable "Require product reviews".
This means each product will have a "Do you want to review <product name>" yes/no toggle.
If you toggle any to yes then you can't submit the form without entering comments.