Reviews can be imported into REVIEWS.io provided they meet our guidelines for importing. Our dedicated review import team analyses each file submitted and assesses whether they are fit for importing on a case by case basis and meet very strict guidelines around duplicate content.
Below is an outline as to how to export your reviews from your previous provider, to which you can send to your customer success team for them to review and pass onto the import team.
Please Note that there is a process involved in importing reviews, and this can take up to 14 business days, all review imports should be sent to support@reviews.io with Subject Line 'IMPORT'
Below is a guide for a variety of review platforms for how to export your reviews in a CSV file for us to import.
Requirements For Importing Reviews.
Company review import template example: - (file format: CSV)
In order to import company reviews, the following columns in a CSV file will be required;
Date (Required)
Name (Required)
Email Address (Required)
Order ID (Required)
Star Rating (Required)
Comment (Required)
We can also import the following fields:
Tags
Replies
Also please note due to googles guidelines we will only be able to import company reviews as 3rd party reviews! If your import file fails to meet the above criteria please contact us on Live Chat or Support@Reviews.io
Product review import template example: - (file format: CSV)
In order to import product reviews, the following columns in a CSV file will be required:
Date (Required)
Name (Required)
Email Address (Required)
Order ID (Required)
Star Rating (Required)
Comment (Required)
SKU / Product ID (Required)
We can also import the following fields:
Images
Videos
Tags
Location
Review Titles
Replies
Attributes (You need to set up the attribute questions within the dashboard before we can import these. You can learn how to do this here)
PLEASE NOTE: If you have sent a product review file to be imported, please ensure you have added a product feed or installed reviews plugin that will enable RE.io access to your product feed, the import file SKU column must be present and populated with product SKUs (Unique Identifiers) that match to your product catalogue in: https://dash.reviews.io/products/list (World) or https://dash.reviews.co.uk/products/list (UK).
If your import file fails to meet the above criteria please contact us on Live Chat or Support@Reviews.io
How to Export Your Reviews From Your Previous Review Platform
Exporting Reviews From Yotpo
If there are product reviews on the file, be sure that the SKU column is present and matches that in your REVIEWS.io product feed.
Exporting Reviews From Judge.me
If there are product reviews on the file, be sure that the SKU column is present and matches that in your REVIEWS.io product feed.
Exporting Reviews From Feefo
If there are product reviews on the file, be sure that the SKU column is present and matches that in your REVIEWS.io product feed.
Your product comments will convert into the respective product reviews while your service comments will become third party reviews.
Exporting Reviews From Loox
If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.
Exporting Reviews From Trustpilot
Due to Trustpilot's ownership of your review data, once exported, please contact our customer success team for instructions on how these can be imported, or alternatively use the live chat in the dashboard for further assistance.
If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.
Please Note: Due to Trustpilot's ownership of your review data, once exported our support team will need to run your file through a special importer that will send all the reviewers in that file a special request asking them to verify your review and allow us to post it on our platform this will avoid any issues with TP's guidelines.
Exporting Reviews From Stamped.io
If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.
Exporting Reviews From Bigcommerce
If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.
Exporting Reviews From Shopify Product Reviews
If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.
Exporting Reviews From Maropost
In order to export your reviews from Maropost, you will need to contact Matopost to request an export file. Be sure to request SKU alongside your products to ensure the file is submittable for import.
We cannot import your Google reviews and various 3rd party reviews. However,
we also integrate with a variety of 3rd party review platforms using our Local Reviews Bolt On, more information can be FOUND HERE.
Please Note: that there is a process involved in importing reviews, and this can take up to 14 business days, once you have the file ready. Please use the LIVE CHAT within the bottom right of your dashboard and our team will walk you through how these can be imported.