Reviews can be imported into REVIEWS.io provided they meet our guidelines for importing. Our dedicated review import team analyses each file submitted and assesses whether they are fit for importing on a case by case basis and meet very strict guidelines around duplicate content.

Below is an outline as to how to export your reviews from your previous provider, to which you can send to your customer success team for them to review and pass onto the import team.

Please Note that there is a process involved in importing reviews, and this can take up to 14 business days, all review imports should be sent to support@reviews.io with Subject Line 'IMPORT'

Below is a guide for a variety of review platforms for how to export your reviews in a CSV file for us to import.

Requirements For Importing Reviews.

Company review import template example: - (file format: CSV)

In order to import company reviews, the following columns in a CSV file will be required;

  • Date (Required)

  • Name (Required)

  • Email Address (Required)

  • Order ID (Required)

  • Star Rating (Required)

  • Comment (Required)

  • Country Code of Reviewer (Required for Google Seller Ratings Approval

If your import file fails to meet the above criteria the file will be rejected by our import team.

Product review import template example: - (file format: CSV)

In order to import product reviews, the following columns in a CSV file will be required;

  • Date (Required)

  • Name (Required)

  • Email Address (Required)

  • Order ID (Required)

  • Star Rating (Required)

  • Comment (Required)

  • SKU / Product ID (Required)

PLEASE NOTE: If you have sent a product review file to be imported, please ensure you have added a product feed or installed reviews plugin that will enable Reviews.io access to your product feed, the import file SKU column must be present and populated with product SKUs (Unique Identifiers) that match to your product catalogue in: https://dash.reviews.io/products/list (World) or https://dash.reviews.co.uk/products/list (UK).

If your import file fails to meet the above criteria the file will be rejected by our import team.

How to Export Your Reviews From Your Previous Review Platform

Exporting Reviews From Yotpo

Please see this article here to export your reviews from Yotpo.

  • If there are product reviews on the file, be sure that the SKU column is present and matches that in your REVIEWS.io product feed.

Exporting Reviews From Judge.me

Please see this article here to export your reviews from Judge.me.

  • If there are product reviews on the file, be sure that the SKU column is present and matches that in your REVIEWS.io product feed.

Exporting Reviews From Feefo

Please see this article here to export your reviews from Feefo.

  • If there are product reviews on the file, be sure that the SKU column is present and matches that in your REVIEWS.io product feed.

  • Your product comments will convert into the respective product reviews while your service comments will become company reviews.

Exporting Reviews From Loox

Please see this article here to export your reviews from Loox.

  • If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.

Exporting Reviews From Trustpilot

Please see this article here to export your reviews from Trustpilot.

  • Due to Trustpilot's ownership of your review data, once exported, please contact our customer success team for instructions on how these can be imported, or alternatively use the live chat in the dashboard for further assistance.

  • If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.

Exporting Reviews From Stamped.io

Please see this article here to export your reviews from Stamped.io.

  • If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.

Exporting Reviews From Bigcommerce

Please see this article here to export your reviews from Bigcommerce.

  • If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.

Exporting Reviews From Shopify Product Reviews

Please see this article here to export your reviews from Shopify Product Reviews.

  • If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.

Exporting Reviews From Neto

  • In order to export your Neto reviews from Neto, you will need to contact Neto to request an export file. Be sure to request SKU alongside your products to ensure the file is submittable for import.

Alternatively:

We also integrate with a variety of third party review platforms using our Local Reviews Bolt On, more information can be FOUND HERE.

Please Note that there is a process involved in importing reviews, and this can take up to 14 business days, once you have the file ready. Please use the LIVE CHAT within the bottom right of your dashboard and our team will walk you through how these can be imported.

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