📩 You can import reviews you’ve collected on another platform into REVIEWS.io — provided the files meet our import requirements. Our review import team will evaluate your submission on a case-by-case basis, checking for formatting errors and duplicates.
Requirements
⭐️ Available on Start-Up plan and Launch/Launch Plus & above
Excludes Shopify free
Don’t meet the requirements with your current plan? Upgrade now to get access.
Important: All import files must be sent via Live Chat from your REVIEWS.io dashboard (bottom-right corner).
If you have both product and company reviews, submit them in separate files with clear labels.
Requirements For Importing Reviews.
Company review import template example:
📩 In order to import company reviews, the following columns in a CSV file will be required:
Date | Name | Order ID | Star Rating | Comment | |
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📩 We can also import the following fields:
🏷 Tags
📝 Replies
Additionally:
🗓 The preferred date format would be d/m/y
⭐️ Star Ratings must also be on a scale of 1-5 and not include 0.5 ratings.
Note: Due to Google guidelines, Company Reviews will be imported as 3rd Party Reviews.
Please note, REVIEWS.io will only import Company Reviews/3rd Party Reviews if a Google Licensed Platform collected them.
Product Review import template example:
📩 In order to import product reviews, the following columns in a CSV file will be required:
Date | Name | Email Address | Order ID | Star Rating | Comment | SKU | Attribute | Answer |
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📩 We can also import the following fields:
Images
Videos
Tags
Location
Review Titles
Replies
Reply date
Attributes (You need to set up the attribute questions within the dashboard before we can import these. You can learn how to do this here)
Please make sure you have set up the same attributes questions in your dashboard as you have in your import file
For Amazon product reviews, we can import but they will be unverified reviews, meaning they won't be eligible for Google Shopping
Note: Make sure your product feed is connected in the dashboard, and SKUs match exactly.
Q&A import template example:
📩 In order to import Q&A, the following columns in a CSV file will be required:
Date | Name | Customer Email | Customer Question | Answer | Answer Date | SKU |
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How to Export Your Reviews From Your Previous Review Platform
Exporting Reviews - Trustpilot
Due to Trustpilot's ownership of your review data, once exported, please contact our customer support team via live chat in the dashboard for further assistance. This applies only to company/site reviews
If there are product reviews on the file, be sure that an SKU column is present and matches that in your REVIEWS.io product feed.
Once exported, our support team will run your file through the importer, which will email reviewers to verify their review and allow us to post it on our platform. This will avoid any issues with TP's guidelines.
Your customers will receive an email like this 👇
Exporting Reviews - Other
Yotpo, Judge.me, Feefo, Loox, Shopify Product Reviews, BigCommerce, Maropost:
Export your reviews with an SKU column matched to your product feed.
Trusted Shops:
They don’t provide direct exports from the dashboard — contact their support to request a CSV.
Note: We cannot import Google reviews or certain other third-party review types due to platform restrictions. However, REVIEWS.io supports integrations with various review networks and local review tools via our Local Reviews Bolt-On.