Judge.me is one of the most common platforms customers migrate from, but its export format has a few quirks that can cause imports to fail or produce unverified reviews. This guide covers the issues you're likely to hit and how to resolve them before submitting your file.
Before you start: Review imports are available within the first 90 days of your REVIEWS.io account and require a Start-Up plan or above. You can request one import per review type (product reviews, company reviews, Q&A). If you're close to the 90-day limit, submit your request as soon as possible.
Step 1 — Export your reviews from Judge.me
Export your reviews as a CSV file from your Judge.me dashboard. Judge.me's export includes most of the fields REVIEWS.io needs, but there are two fields that require attention before you submit: Order ID and SKU.
Once exported, check your CSV contains the following columns before submitting:
Date
Name
Email address
Order ID (see note below — Judge.me does not export this by default)
Star rating
Comment
SKU (see note below — format may differ from your REVIEWS.io catalogue)
Step 2 — Resolve common issues before submitting
Missing Order IDs
Judge.me does not include Order IDs in its standard review export. Order ID is a required field for product review imports — without it, reviews are imported with unverified status and will not count toward Google Shopping verification
To resolve this, use your Shopify Customer ID as a substitute for the Order ID column. You can export Customer IDs from your Shopify admin and match them to reviewers by email address. Add the Customer ID to the Order ID column in your Judge.me CSV before submitting.
If you cannot obtain a Customer ID for some reviewers, those rows can still be imported — but they will have unverified status. Unverified reviews display on your storefront but are excluded from Google Shopping Rich Snippets.
SKU mismatches
Judge.me may export product identifiers in a different format than the SKUs in your REVIEWS.io product catalogue. If the SKUs in your CSV do not match your REVIEWS.io catalogue, those reviews will fail to link to the correct products.
Before submitting, check your SKUs using the Unmatched SKUs tool in your REVIEWS.io dashboard. This shows you which SKUs in your import file don't match any product in your catalogue, so you can correct them before the import runs. You can also manually update the SKU column in your CSV to match the format used in your REVIEWS.io product catalogue.
If you need to move reviews from one SKU to another after an import, you can do this from the product catalogue — locate the old SKU, click the three dots, and choose Move reviews to another product.
Cross-store transfers
Transferring reviews between different stores (for example, from a Judge.me account on one Shopify store to a different REVIEWS.io account) is not supported. Reviews can only be imported into the REVIEWS.io account associated with the store the reviews were originally collected on.
If you're managing reviews across multiple storefronts, each storefront needs its own import request submitted separately.
Step 3 — Submit your import
Once your CSV is prepared and the issues above are resolved, submit your file to the support team via live chat in your REVIEWS.io dashboard. Include:
Your CSV file
Confirmation of the review type (product reviews, company reviews, or Q&A)
A note that the reviews were originally collected on Judge.me
Imports typically take up to 14 working days to process. Once complete, reviews will appear in your dashboard within approximately 30 minutes.
Related articles
Import Reviews — full CSV format requirements and field definitions