📩 You can import reviews you’ve collected on another platform into REVIEWS.io, provided the files meet our import requirements. Our review import team will evaluate your submission on a case-by-case basis, checking for formatting errors and duplicates.
Requirements
⭐️ Available on Start-Up plan and Launch/Launch Plus & above
Excludes Shopify free
Import Eligibility
Review imports are available within the first 90 days of your REVIEWS.io service.
You may request one import per review type during this period.
Review types include Company Reviews, Product Reviews, and Q&A.
If you're migrating reviews from another platform, we recommend submitting your import request as early as possible during onboarding.
Don’t meet the requirements with your current plan? Upgrade now to get access.
Important: All import files must be sent via Live Chat from your REVIEWS.io dashboard (bottom-right corner).
If you have both product and company reviews, submit them in separate files with clear labels.
📁 File size limit: Import files must be under 100,000 lines. Files larger than this risk errors — please split them into smaller files before submitting.
Unfortunately, we cannot import from Delighted
⏱ Once the import team has completed your import, it takes around 30 minutes for the reviews to appear in your dashboard.
Requirements For Importing Reviews.
Company review import template example:
📩 In order to import company reviews, the following columns in a CSV file will be required:
Date | Name | Order ID | Star Rating | Comment | |
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📩 We can also import the following fields:
Tags
Replies
Additionally:
🗓 The preferred date format would be d/m/y
⭐️ Star Ratings must also be on a scale of 1-5 and not include 0.5 ratings.
Note: Due to Google guidelines, Company Reviews will be imported as 3rd Party Reviews.
Please note, REVIEWS.io will only import Company Reviews/3rd Party Reviews if a Google Licensed Platform collected them.
Product Review import template example:
📩 In order to import product reviews, the following columns in a CSV file will be required:
Date | Name | Email Address | Order ID | Star Rating | Comment | SKU | Attribute |
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📩 We can also import the following fields:
Images
Videos
Tags
Location
Review Titles
Replies
Reply date
Attributes (You need to set up the attribute questions within the dashboard before we can import these. You can learn how to do this here)
Please make sure you have set up the same attribute questions in your dashboard as you have in your import file
For Amazon product reviews, we can import, but they will be unverified reviews, meaning they won't be eligible for Google Shopping
Note: Make sure your product feed is connected in the dashboard, and SKUs match exactly.
Q&A import template example:
📩 In order to import Q&A, the following columns in a CSV file will be required:
Date | Name | Customer Email | Customer Question | Answer | Answer Date | SKU |
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How to Export Your Reviews From Your Previous Review Platform
Exporting Reviews - Trustpilot
Due to Trustpilot's ownership of your review data, once exported, please get in touch with our customer support team via live chat in the dashboard for further assistance. This applies only to company/site reviews
Our support team will run your file through the importer, which will email reviewers to verify their review and allow us to post it on our platform.
This will avoid any issues with TP's guidelines.Your customers will receive an email like this 👇
If you'd like the reviewer permission email sent in a language other than English, include a Language column in your CSV using one of the supported codes below:
Code | Language |
en | English |
fr | French |
de | German |
nl | Dutch |
es | Spanish |
pl | Polish |
pt | Portuguese |
it | Italian |
ru | Russian |
ja | Japanese |
Supported Sources
We’re also able to import reviews from providers included in Google’s list of accepted review aggregators here
Note: We cannot import Google reviews or certain other third-party review types due to platform restrictions. However, REVIEWS.io supports integrations with various review networks and local review tools via our Local Reviews Bolt-On.