Filter & Categorise Reviews

  • Log in to Reviews.io

  • Navigate to Review Setup >> Collection  >> Company Review Setup

Our Automatic Review Tagging feature will add Review Tags to your reviews for you. You can automatically tag your reviews based on.

Managing locations (Branches) is another great way of filter reviews - Read More
Eg: Store locations, Regions

1. Invitation Template.

Your reviews will automatically be tagged with the name of the Invitation Template used to ask the customer to write a review. This means if you have Invitation Templates in different languages you can use this feature to tag your reviews with the language they’re written in.

2. Collection Method.

Your reviews will automatically be tagged with the collection method used: “BCC”, “Booster” or “API”.

3. Replied.

Your reviews will automatically be tagged “replied” if you have written a reply to the customer and “not-replied” if you haven’t.

Did this answer your question?