About Gorgias
Create your helpdesk in minutes and create flawless customer service for e-commerce stores by managing all your customer support in one place including reviews with REVIEWS.io integration.

How it works
Enabling the integration allows REVIEWS.io to automatically creates tickets for Reviews that are less than or equal to 3 stars. REVIEWS.io will also provide additional information including order ID, product SKU and how many followers they have on Instagram. Once the support ticket is closed an automatic email is sent offering the option to revise the review.

Integrating GORGIAS and REVIEWS.io

Log into REVIEWS.io dashboard

Navigate to Company Settings
Click on Automated Review Collection / Integrations.
Scroll down to API or click here
Copy your Store ID and API Key 

Log into Gorgias,
click Integrations > HTTP Integrations > Add HTTP Integration

Copy the settings shown below and Add REVIEWS.io Store ID and API KEY you have noted including the below URL.

https://api.reviews.io/gorgias/reviews?email={{ticket.customer.email}}&status={{ticket.status}}&review={{ticket.external_id}}

That's it, Now your last 20 reviews will automatically come over to Gorgias.

Any questions please jump on our live chat and our agents will be able to assist.

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