Each REVIEWS.io plan has a specific amount of email invitations included, as outlined below 👇

If you notice the disclaimer below when you log into your REVIEWS.io dashboard, this means that any invitations that are pending will remain as such until your email limit resets:

Below are some common questions and their answers regarding this email invitations allowance 👇

You can easily locate your reset date by navigating to your Homepage > On the right hand side will be a tab referred to as: Review Invitations

In this tab, you will find information on the number of emails in your queue, the remaining emails, and your next reset date.

If you have hit your email limit the invitations that are currently in the queue will remain in progress until your email limit resets or you purchase additional invitations.

You can purchase an additional invite package by heading to Account Settings > Subscriptions and selecting your desired amount in the drop-down:

Note: If you are on any of the Shopify plans, you are unable to purchase additional invites. This would require a plan directly billed with REVIEWS.io

This is likely due to an existing back-log of invitations. For example, if in December I have an allowance of 500 invites and exceed that allowance by a further 500 - those 500 extra invites will remain in progress. Then, when my reset date comes, in this example, January 1st - those additional 500 invites queued since December will now be sent out, (taking priority over newer invites). This is likely how you have hit our limit on the first day.

Note: If an invite is older than 3 weeks, our system will not send these out.

In this scenario, please refer to the previous question, as you will likely benefit from either upgrading your plan or purchasing additional invites.

Alternatively, if you have a monthly subscription, you can upgrade to a higher plan and then revert to your original plan!

Please contact our Live Chat if you'd like to discuss other benefits of upgrading your plan!