Invitations
Manage your review invitation sending through our invitations guides.
By Maddox and 2 others3 authors23 articles
Email Limit FAQHere are some common questions and their answers regarding your Email Limit
Send Emails From Your Own Email AddressYou can enable email sending from your own address by following the instructions below.
Review invitations not sending — troubleshooting guideStep-by-step guide to diagnosing and fixing review invitations that aren't sending, are stuck in progress, or showing as paused in Invitation History.
How Review Invitations WorkAn overview of how review invitations are triggered, sent, and managed — covering flows, timing, plan limits, sending methods, and where to go when things go wrong.
How to improve your review collection rateTips and strategies to increase the number of reviews you collect, from optimising send timing and templates to using follow-ups, SMS, and offline collection methods.
Flow - Sending review invitations based on products purchasedHow to send Invitations based off of the Product Purchased
Flow - Sending review invitations based on countryHow to send Geographically Based Invitations!
Flow - Follow Up Photo / Video Review RequestHow to send a follow up Photo / Video Review request once your customer leaves a review.
Flow - Follow Up Review Requests via Email or SMSHow to send a follow up SMS or Email if your customer has not replied.
Create Invite FlowsCreate Automated Review Invite Flows
Flow - Requesting Third-Party Reviews
Alternative BCC Review Invitation EmailsSend a blind-carbon-copy order confirmations emails to us and we'll extract customer data for review collection
Unsubscribe List
How to prevent certain addresses receiving invites & block specific words
Profanity FilterFilter words in reviews so they do not get published
Unsubscribe ListBlock review invitations to customers by unsubscribing them