A follow-up Email or SMS is a great way to collect reviews from those who may not have left a review from your initial email request.
Requirements:
⭐️ Available on Start-Up plan and above.
⭐️ Active REVIEWS.io account.
Navigation 📍
Select Invitations
Choose Flow
Instructions ⚙️
Firstly, create a basic review request flow by following this guide here. It should look something like the following:
To send a follow-up email, add a Yes/No condition and in the data field, select your review type (company review).
Hit back, and you will be presented with the flow below:
Under the No path, drop a Time Delay and set this to your liking (it would be recommended to leave at least 5 days before asking for another review request).
Finally, drop either a Follow-up Email or Follow-up SMS underneath the delay to send a follow-up request.
If you are using the SMS follow-up, then please be aware that this is only supported by the following collection methods:
Review Booster
Shopify
WooCommerce
Maropost (Neto)
