Here's a quick guide to get up and running with review collection with your REVIEWS.io account right away! 👇
BigCommerce Integration
First, we'll need to create that connection between our plugin and your BigCommerce store. Head to INTEGRATIONS then click BigCommerce and follow the instructions on this page! ⚙️
Once you've finished these steps, your store should now be connected and now we can begin preparing for review collection! 🎉⭐️
Note: When you integrate with BigCommerce, automatically sync your product feed to our platform!
Create an On Brand Email Template
Secondly, you'll need an email template in order to begin collecting reviews. You have multiple choices pending on your goals:
📧 Company Review Request (great if you are using Google AdWords!)
📧 Product Review Request (perfect for Google Shopping and Organic Stars on product pages)
📧 Combined Review Request (Ask for a company review first and then a product review in the one email if you are looking to collect both)
📧 Third Party Request (For asking for reviews on any third party sites you may have integrated).
Follow the link here for more detailed instructions to create your email templates!
Note: Please be sure to switch the template to ACTIVE!
Here is an example of an invitation after the design process! 👇
Note: By default, your BigCommerce trigger is SHIPPED
Set your Timezone
Navigate to Invitations >> Country Settings.
Click on the Timezone drop down and select the most suitable timezone for you Business
Hit 'Save Timezone' to ensure that the system remembers this
Design your Collector Page
When your customer clicks the 'Write a Review' button on your email templates, they are directed to a landing page where you can add customisation to suit your brand.
Navigate to Collection > Collector Page 🔖
Firstly, you will want to design your collector page to match your brand guidelines. You can design your collector page here.
Then, you can add additional questions, attributes, UGC collection by following this article here: add features to your collector page
Example:
Automating reviews through Flow
Now you have setup a review template, and designed your review collection page, you will want to create a sequence to collect your reviews that is styled to your brand.
Our Flow feature allows you to completely customise the experience based on how you want to collect your reviews. Use this guide to setup your flow experience.
Note: The flow will begin from when you mark an order as SHIPPED in BigCommerce.
Example:
Set Your Account Details
In order to set your account up correctly, you will need to add your correct account details via the Account Details section.
Please read this guide for further information on how to set up account details!
Once you have completed the above 6 steps, you are all set to begin your review collection! 🎉