The Reputation Management feature allows you to direct a certain percentage of your customers to review on different Third Party platforms.

⭐️ Start-Up has 1 Connection

🌟 Grow and above has unlimited Connections

Important: If you have connected any of your local review accounts, you will see a banner stating your customers will now be leaving reviews at REVIEWS.io or at one of your selected local review channels.

Before forwarding your customers to a third-party platform, we'll ask them if their experience with you was satisfactory.
If they answer no, we'll ask them why and forward the answer to a customer support email address you supply.

To set this up, you will need to select 'complaint handling' from the setup page and enter the preferred email address.

Please note: Google & Trustpilot do not currently support the Complaint Handling feature as this goes against their terms&conditions.

Once you have access to the Reputation Management, you will see two sections including 👇

Where should we send your customers?

This allows you to set the distribution percentage by simply dragging the slider to your desired split.

Distribution among 3rd Party Sites

By default, this will be set to 'automatic management' which should show a 50/50 split on the slider. However, you do have the option to change this to 'manual management' which will then allow you to move the slider.

Example split 👇

If you choose to distribute 60% of customers to REVIEWS.io and 40% to local sites and queue 200 review invitations, a total of 120 invitations will be directed to REVIEWS.io and 80 customers will be directed to third parties.

Please note: REVIEWS.io has no control over user actions once they arrive at the third-party site. Some third-party sites require customers to create a profile in order to write a review. REVIEWS.io has no way to determine if your customer has a profile with any third party. These factors may influence your review collection rate on these platforms.

IMPORTANT: Reviews written on REVIEWS.io cannot be posted to other platforms, and reviews written on other platforms cannot be posted to REVIEWS.io. Each Review invitation sent is good for one customer review on one platform.

Google does not tolerate duplicated review content across multiple platforms.

When collecting 3rd Party Reviews we ask your customers two questions before redirecting them to a 3rd party review site.

If you scroll to the bottom of the Reputation Management page, you'll see the option to adjust these questions.

You will be prompted to optionally create a Local Review Invitation.

It is not necessary to create one in order to collect local reviews (although we would highly recommend it to make your invitation more personalized), and if you do not, your Company Review Invitation will be used instead.

To create your invitation head into the Email Templates section within the dash.

To create a new template, you can choose 'create template' and then choose 'local template'

Be sure to save the template and make sure it is activated! ✅

Note: Product Templates & Combined Templates will not send to Third Party sites.

If you did want to collect both a third-party review and product review, you would need to create separate templates, once both templates are activated then each customer will receive two invitations. One for a product review & one for a third-party/company review.

You may choose from a range of third parties for review collection:

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