The Timeline is the main area of your account where you can see all incoming reviews in reverse chronological order.  From this screen, you can take action on any review, filter your reviews using a range of criteria, see incoming questions and get quick access to review statistics.

Reviews from all sources are listed on your timeline.  You can take action (reply, forward) on any review by clicking on the review.  A panel will open as follows.

You may reply to a review here either publicly (showing on your main company profile page) or privately (showing only here, in your dashboard). You also have the ability to moderate, upload image, request video review and ask to revise as you see fit.

You can view a customer's activity by visiting the Activity tab.


You may search for a specific review by using the search box. Search by name, email address, order ID, tags or SKU by entering it in this box. Click the cog to open more options when searching.

This panel updates with your current search results. By default, it shows all reviews.


Filter your reviews between a start and end date by selecting them here.

Choose which reviews you would like to see in your Timeline in this panel. Choose review type, branch, review platform and status by checking the appropriate boxes.

Filter by rating by clicking on a star rating in this panel.

Google Seller Ratings eligibility

You can see your current Seller Ratings eligibility by country in this panel.  Remember, you'll need 100 verified reviews collected within the last 12 months for each country in which you sell, for your Seller Ratings to show in your Google Ads.

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