A follow up Email or SMS is a great way to collect reviews from those who may not have left a review from your initial email request.


  • SMS bolt on in your REVIEWS.io account.

  • Active REVIEWS.io account.


  • Select Invitations

  • Choose Flow


Firstly, create a basic review request flow by following this guide here. It should look something like the below:

To send a follow up email, add a Yes/No condition and in the data field select your review type (company review).

Hit back, and you will see be presented with the flow below:

Under the No path, drop a Time Delay and set this to your choosing (it would be recommended to leave at least 5 days before asking for another review request).

Finally, drop either a Follow Up Email or Follow Up SMS underneath the delay to send a follow up request.

Related Support Articles

  • Flow Sequences

  • Follow Up Photo / Video Review Request

  • Split A/B Testing Review Invitations

  • Filtering thankyou emails by rating/type/content

  • Sending review invitations based on country.

  • Sending review invitations based on products purchased.

  • Follow up emails based in Instagram Follower count

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