A follow up Email or SMS is a great way to collect reviews from those who may not have left a review from your initial email request.
SMS bolt on in your REVIEWS.io account.
Active REVIEWS.io account.
Firstly, create a basic review request flow by following this guide here. It should look something like the below:
To send a follow up email, add a Yes/No condition and in the data field select your review type (company review).
Hit back, and you will see be presented with the flow below:
Under the No path, drop a Time Delay and set this to your choosing (it would be recommended to leave at least 5 days before asking for another review request).
Finally, drop either a Follow Up Email or Follow Up SMS underneath the delay to send a follow up request.
If you are using the SMS follow up then please be aware that this is only supported by the following collection methods -
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