Many retailers now have websites available in multiple languages which REVIEWS.io supports by allowing retailers to control which language(s) are displayed to customers.
This article will explain how to efficiently manage the review collection and display process across multiple languages on one website.
Active REVIEWS.io account
Please note that every account has a Default Language. This is the initial language shown on the Collector Page Settings page.
If your default language is incorrect, please contact our Support team via Live Chat or email email@example.com and we can change this for you.
Collector Page Settings
All text changes first need to be made in the Default Language of your Collector Page. Each time this Default Language text is edited, the changes will automatically be applied to all other secondary languages
Once you have made the changes to the Default Language, you are able to edit the translations that are set to the secondary languages.
Please note: You can also define the appropriate language to direct the user to from your Email Template. This will ensure that a customer receiving an Email Invitation in French (for example) is brought the French version of the Collector Page. If you wish to have the Collector Page displayed to the user to be determined based upon the Customer's browser settings, then you would need to use the option 'Auto' in the Email Template.
Please be aware that some questions can’t be translated, such as the Net Promoter Score.
When making changes to the configurations within the Default Language, it’s best to double-check that auto-translations are still correct once saved as they likely get overwritten.