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Getting Started (BigCommerce Users)

5 step guide to setting up review collection for BigCommerce Stores

Mollie Herbert avatar
Written by Mollie Herbert
Updated over a week ago

Here's a quick guide to get up and running with review collection with your account right away! πŸ‘‡

BigCommerce Integration

First, we'll need to create that connection between our plugin and your BigCommerce store. Head to INTEGRATIONS then click BigCommerce and follow the instructions on this page! βš™οΈ

Once you've finished these steps, your store should now be connected and now we can begin preparing for review collection! πŸŽ‰β­οΈ

Note: When you integrate with BigCommerce, automatically sync your product feed to our platform!

Create an On Brand Email Template

Secondly, you'll need an email template in order to begin collecting reviews. You have multiple choices pending on your goals:

πŸ“§ Company Review Request (great if you are using Google AdWords!)

πŸ“§ Product Review Request (perfect for Google Shopping and Organic Stars on product pages)

πŸ“§ Combined Review Request (Ask for a company review first and then a product review in the one email if you are looking to collect both)

πŸ“§ Third Party Request (For asking for reviews on any third party sites you may have integrated).

Follow the link here for more detailed instructions to create your email templates!

Note: Please be sure to switch the template to ACTIVE!

Here is an example of an invitation after the design process! πŸ‘‡

Note: By default, your BigCommerce trigger is SHIPPED

Set your Timezone

Navigate to Invitations >> Country Settings.

  1. Click on the Timezone drop down and select the most suitable timezone for you Business

  2. Hit 'Save Timezone' to ensure that the system remembers this

Design your Collector Page

When your customer clicks the 'Write a Review' button on your email templates, they are directed to a landing page where you can add customisation to suit your brand.

Navigate to Collection > Collector Page πŸ”–

Firstly, you will want to design your collector page to match your brand guidelines. You can design your collector page here.

Then, you can add additional questions, attributes, UGC collection by following this article here: add features to your collector page


Automating reviews through Flow

Now you have setup a review template, and designed your review collection page, you will want to create a sequence to collect your reviews that is styled to your brand.

Our Flow feature allows you to completely customise the experience based on how you want to collect your reviews. Use this guide to setup your flow experience.

Note: The flow will begin from when you mark an order as SHIPPED in BigCommerce.


Set Your Account Details

In order to set your account up correctly, you will need to add your correct account details via the Account Details section.

Please read this guide for further information on how to set up account details!

Once you have completed the above 6 steps, you are all set to begin your review collection! πŸŽ‰

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