⭐️ Available on ALL plans!

Navigate to your dashboard Homepage > Click Timeline 👇

Reviews from all sources are listed on your timeline.

You can take action (reply, forward) on any review by clicking on the review in your dashboard.

A panel will open as follows 👇

You may reply to a review here either publicly (showing on your main company profile page) or privately (showing only here, in your dashboard). You also have the ability to moderate, upload image, request video review and ask to revise as you see fit.

The Auto Generate Reply tool in the dashboard is being updated to enhance its functionality by taking into account the sentiment of your previous replies.

This means the tool will now analyse the tone of voice, emojis, and any other contextual elements like support email addresses and phone numbers used in past responses.

By incorporating this feedback, we’ve trained the AI to generate more tailored and sophisticated responses that match the brand's unique communication style.

You may search for a specific review by using the search box. Search by name, email address, order ID, tags or SKU by entering it in this box. Click the cog to open more options when searching.

Choose which reviews you would like to see in your Timeline in this panel. Choose review type, branch, review platform and status by checking the appropriate boxes.