BCC is an alternative method that can be used to queue invitation emails when orders come in to your Magento store.
Important: The instructions below are only necessary for stores that DON’T mark their orders as shipped in Magento.
Requirements
⭐️ Available on Grow & Plus
Navigation 📍
Log into your REVIEWS.IO Dashboard
Navigate to Integrations
Select BCC Dispatch Emails
Instructions ⚙️
Copy your REVIEWS.IO BCC address
In REVIEWS.IO, navigate to Integrations >> BCC
Copy your REVIEWS.IO BCC email address from that page
Add your REVIEWS.IO BCC address to Magento
In Magento, navigate to System >> Configuration >> Sales Emails
Paste your REVIEWS.IO BCC email address into the Send Order Email Copy To field
From this point our system will receive an email every time an order comes in. When this is set up please email support@reviews.io with your account name, informing us that you have started BCC’ing us. It is important that you do this so we can check everything is working as it should.
Important: Ensure that you contact us after you have set up your BCC email so we can check everything is working for you. Email support@reviews.io or call our support number outlined in the footer of this site
To prevent issues, we highly recommend editing the order confirmation template and adding the following code to your order confirmation email:
<!--email:###{{var order.getCustomerEmail()}}-->
<!--name:###{{htmlescape var=$order.getCustomerName()}}-->
<!--order_id:###{{var order.increment_id}}-->
Set BCC email delay
In REVIEWS.IO, navigate to Invitations >>> Email Templates
Change Send Email After to the required number, in days
