Requirements ✅
Available on the Plus plan
Works on: product reviews/company reviews
You stay in control
Replies are never posted automatically. When you click Auto Generate Reply, we create a draft for you to review. You can [edit it and] post it, or discard it. Nothing is published until you click Post Public Reply.
How it works
The AI learns from replies you've already posted, so its drafts sound like your brand. It looks at:
your tone of voice
how you use emojis
details you often include, such as your support email address or phone number
If you haven't posted any replies yet, the AI will use a neutral, professional tone.
Where to find it
In your REVIEWS.io dashboard, go to the Timeline.
Click the review you'd like to reply to.
At the bottom of the review, next to Post Public Reply, click Auto Generate Reply.
Read the draft. [Make any edits you need.]
Click Post Public Reply to publish it, or close the review to discard the draft.
Best practice
Check contact details. The AI may include an email address or phone number from your earlier replies. Make sure they're still correct.
Take extra care with negative reviews. A thoughtful, personal reply matters most here. See Managing Negative Reviews.
Watch for specifics. If a review mentions an order, product or person, check the draft handles it accurately and doesn't promise anything you can't deliver.
FAQs
Will a reply be posted without my approval?
No. Every draft needs you to click Post Public Reply before it goes live.
Can I edit the draft?
Yes, the draft can be edited.
Can I generate a different version?
Unfortunately not; the auto-generate option can only generate one version per review
Does this support multiple languages?
Yes. The AI automatically detects each review's language and responds in the same language.
I can't see the Auto Generate Reply button.
Check you're on the Plus plan. To check your plan, head into your dashboard > Settings > Subscription