Integration: Salesforce Option Configuration - Field Service Lightning

Field Service Lightning

Generate a link using Reviews.io Dynamic Link and include it your Field Service Lightning Mobile App.

• Navigate to Service Setup
• Search for Field Service Mobile Settings in Quick Find.
• Click your Field Service Mobile Settings label.

• Add an App Extension

• Set type to be iOS or Android, or create an app extension for each.
• Enter your generated Reviews.io Dynamic Link as the Launch Value.
• Enter a label e.g. Write a Review.
• Enter a name e.g. Review.
• Enter Scoped To Object Types. (This is a comma separated list of where you want the Write a Review extension to appear in your Field Service Lightning Mobile App e.g. WorkOrder,ServiceAppointment.)

• Click Save

Your Write a Review extension will appear in your 

.The customer will be invited to write a review.

Salesforce Support Enquiry Form

Need more help?
If you have any specific questions or require any further help, we have also created a SalesForce & Reviews.io support form.

Please click here to log a support ticket for Salesforce Reviews.io Integration (Google Forms)