Field Service Lightning
Generate a link using Reviews.io Dynamic Link and include it your Field Service Lightning Mobile App.
- Navigate to Service Setup
- Search for Field Service Mobile Settings in Quick Find.
- Click your Field Service Mobile Settings label.
- Add an App Extension
- Set type to be iOS or Android, or create an app extension for each.
- Enter your generated Reviews.io Dynamic Link as the Launch Value.
- Enter a label e.g. Write a Review.
- Enter a name e.g. Review.
- Enter Scoped To Object Types. (This is a comma separated list of where you want the Write a Review extension to appear in your Field Service Lightning Mobile App e.g. WorkOrder,ServiceAppointment.)
- Click Save
Your Write a Review extension will appear in your
.The customer will be invited to write a review.
Salesforce Support Enquiry Form
Need more help?
If you have any specific questions or require any further help, we have also created a SalesForce & Reviews.io support form.
Please click here to log a support ticket for Salesforce Reviews.io Integration (Google Forms)