As part of aligning your email presence with your brand, you can set up sending your review invitations from your own domain in REVIEWS.io.

Until you set up a email address all Review Invitation Emails and replies to reviews & questions are from noreply@reviews.io

Advanced feature
This is an advanced feature that may require assistance from a developer or your web hosting company. Before using this feature please ensure that the email address you wish to use has been created and can receive email and that you can make changes to your website DNS.

Navigate to Reviews Setup >> Collection >> Use Own Email Address

  • Enter Email Address and click Submit
  • You will receive verification email from REVIEWS.io
  • Click on link within the verification email link to verify your email address.

Enter the CNAME records that have been automatically generated within your dash.

If your domain has an SPF record please add "include:amazonses.com"

The amount of time it takes for DNS record changes to propagate across the internet can vary, depending on your DNS hosts settings and can take up to 24hrs.

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