By supplying a list of customers, email addresses and order identification numbers Reviews.io can automatically contact all your recent orders for a review request, using one of your customised email invitations.

Requirements

The Review Booster feature is only available on Small Business and above plans.

Navigation

  • Log in to your Reviews.io Dashboard

  • Navigate to Invitations >> Review Booster >> Email Review Booster

Note:

To send a Review Booster, we highly recommend that you first set up your customised email invitation template, as this will be used as the body of the review invitation email.

Instructions

Company Review Booster

1. Prepare .csv

Create a .csv file containing your customer order list by exporting the data from your eCommerce website.  The .csv file should contain at least three fields:-

  • Customer Name

  • Customer Email Address

  • Customer Order ID

2. Choose Email Template

Choose which email template you would like to use for your Review Booster.  You may wish to create a separate template specifically for this task aimed at customers who may not have recently purchased from you.

Using a created FLOW for a booster.

If you have created a Flow in your Reviews.io account, you can select 'Use a Flow Sequence' to send your CSV upload through your Flow you have created, you would just need to select it from the list such as below.

3. Choose Data Import Method

Choose to either upload your prepared .csv or copy and paste the data from it directly into our dashboard.

Once the data is entered, it will appear as a comma separated list.

4. Identify Columns

To tell Reviews.io which column matches to Customer Name, Customer Email and Order ID, Click "Identify Column" and choose the data type from the dropdown menu. Repeat for all columns.

5. Send Booster

Once our system has verified the data has correctly imported you may send the Review Booster to your clients.


Product Review Booster

1. Prepare .csv

You can request product reviews from a single customer that ordered multiple products.  This is easily achievable by modifying your Review Booster .csv file to include the product SKU as a separate column.  See the following example.

2. Choose Email Template

Using a created FLOW for a booster.

If you have created a Flow in your Reviews.io account, you can select 'Use a Flow Sequence' to send your CSV upload through your Flow you have created, you would just need to select it from the list such as below.

3. Choose Data Import Method

  • Choose Import CSV or simply paste your data into the fields.

4. Identify Columns

  • Select the data type from the dropdown menu.  You'll need Name, Email , Order ID and Product ID.

5. Send Booster

Once our system has verified the data has correctly imported you may send the Review Booster to your clients.

FAQ's

Do I need to include headings in my CSV file?

The CSV MUST include headings in row A to upload correctly. Your customer data should start on row B.

Will My customers receive more than 1 email if they purchased more than 1 product?

Review Booster automatically merges all product review requests form the same order number into one email.

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