Requirements
⭐️ Available on Grow and Plus plans!
Navigation 📍
Log into your REVIEWS.io Dashboard
On the bottom left of your Dashboard locate Account
Click on Manage Branches
Instructions ⚙️
It is highly advisable to set up Branches before sending out any review invitations, as this way all your reviews will have a respective branch associated with them upon review collection. If you have sent out invitations before setting up Branches, you will have to retroactively add the correct branch to each individual review sent out before implementation
Note: You can only have one branch type active at any time. Therefore, if you wish to add further distinction and review groupings you will need to create tags. For more information about tagging your reviews, please read this support article.
What Are Locations / Branches?
Branches can be created for almost anything you want to order your reviews by as well as create reports on, but these are some typical branch types:
Location-Based Branches
Store street addresses
Cities
Counties
Countries
Team Branches
Departments
Individual team members
Other Branches
Services you provide
Sales channels
Implementing Automatic Branches
There are 3 automated methods for setting up your Branches:
Review Booster
API
BCC
When setting up Branches via Review Booster, API or BCC, your branch names will be automatically created and added when individuals leave reviews.
Read the following support article about Automated methods
Manually Managing Branches
There are also 2 manual methods for creating and managing your Branches:
Manage Branches
Timeline
When manually creating Branches, these branch names will not automatically be added to incoming reviews. Manual creation and management is for the retroactive addition of branch names to reviews, as well as visual housekeeping.
