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Alternative BCC Review Invitation Emails
Alternative BCC Review Invitation Emails

Send a blind-carbon-copy order confirmations emails to us and we'll extract customer data for review collection

Mollie Herbert avatar
Written by Mollie Herbert
Updated over a week ago

This facility is used for any customer not using one of the popular eCommerce platforms for which does not have an automated module or app.
Most eCommerce platforms work out of the box as has modules and apps available. If you are using a custom solution or a platform not listed below you'll need to set up BCC (Blind Carbon Copy) emails.


  • Available on all plans πŸŽ‰


  • Navigate to your Dashboard

  • Click on Integrations

  • Click on BCC Dispatch Emails


These work by BCC copying a email address into your order confirmation emails to your customer. We extract the relevant information (customer name, email and order ID) and use this to automatically send Review Invitation emails to your customer.

BCC Email Integration

1️⃣ Create Review Email Template

  • Follow the instructions to create a review email invitation template in your dashboard, which you will use to send Review invitations to your customers.

2️⃣ Amend Order Confirmation Emails

  • In your eCommerce platform Order Confirmation Email, add the following dynamic data:

Please note:

To correctly implement BCC Emails, at minimum your order confirmation emails must include the customer's Name, Email Address and Order ID. The most reliable way of including this is as below. It's recommended you also include the product SKU if you intend to collect product reviews πŸ‘‡

<!--name:Tony Stark--><!--order_id:12345--><!><!--product:SKU1--><!--product:SKU2-->

BCC also supports queue-specific email templates. The details will be:



The above is dependent on the review type you are collecting!

Important: If you are using a combined template, you would also need to use - product_email_template_id

If you don't specify a template, then our system will automatically choose one of your active templates. If you're using the flow, you do not need to activate any of the templates!

Your developer will be able to find the template ID number by navigating to your [email templates] and [instructions] Tab! πŸ‘‡

3️⃣ Add your BCC email address

  • In, navigate to Integrations >> BCC Dispatch Emails

  • Copy your company BCC email address from that page

  • Add this email address in your Order Confirmation Emails to your customers

    Please note: Your BCC email address takes the form of [your-store-id-here]

Once starts to received BCC Emails from you, we'll automatically use them to send the custom email invitation template which you have set up on your behalf.


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