By supplying a list of customers, email addresses and order identification numbers Reviews.io can automatically contact all your recent orders for a review request, using one of your customised email invitations.
Requirements
The Review Booster feature is only available on Small Business and above plans.
Navigation
Log in to your Reviews.io Dashboard
Navigate to Invitations >> Review Booster >> Email Review Booster
Note:
To send a Review Booster, we highly recommend that you first set up your customised email invitation template, as this will be used as the body of the review invitation email.
Instructions
Company Review Booster
1. Prepare .csv
Create a .csv file containing your customer order list by exporting the data from your eCommerce website. The .csv file should contain at least three fields:-
Customer Name
Customer Email Address
Customer Order ID
The Review Booster also supports the following fields, if you were looking to add additional data.
Branch
Location
Tracking Number
Phone Number
The customer's Phone Number will only be used if you are using a Flow Sequence and have chosen to send an SMS Follow Up Message after the Invitation Email.
Example of a flow including the SMS Follow up message-
2. Choose Email Template
Choose which email template you would like to use for your Review Booster. You may wish to create a separate template specifically for this task aimed at customers who may not have recently purchased from you.
Using a created FLOW for a booster.
If you have created a Flow in your Reviews.io account, you can select 'Use a Flow Sequence' to send your CSV upload through the Flow you have created, you would just need to select it from the list such as below.
Please note: If you are using a Flow Sequence for the Review Booster, the invites will be queued and sent on that day and the delay from your Flow will not be used.
3. Choose Data Import Method
Choose to either upload your prepared .csv or copy and paste the data from it directly into our dashboard.
Once the data is entered, it will appear as a comma separated list.
4. Identify Columns
To tell Reviews.io which column matches to Customer Name, Customer Email and Order ID, Click "Identify Column" and choose the data type from the dropdown menu. Repeat for all columns.
5. Send Booster
Once our system has verified the data has correctly imported you may send the Review Booster to your clients.
Product Review Booster
1. Prepare .csv
You can request product reviews from a single customer that ordered multiple products. This is easily achievable by modifying your Review Booster .csv file to include the product SKU as a separate column. See the following example.
2. Choose Email Template
Choose a Product Review email template. If you haven't created one yet, follow these instructions.
Using a created FLOW for a booster.
If you have created a Flow in your Reviews.io account, you can select 'Use a Flow Sequence' to send your CSV upload through your Flow you have created, you would just need to select it from the list such as below.
Please note: If you are using a Flow Sequence for the Review Booster, the invites will be queued and sent on that day and the delay from your Flow will not be used.
3. Choose Data Import Method
Choose Import CSV or simply paste your data into the fields.
4. Identify Columns
Select the data type from the dropdown menu. You'll need Name, Email, Order ID and Product ID.
5. Send Booster
Once our system has verified the data has correctly imported you may send the Review Booster to your clients.
FAQ's
Do I need to include headings in my CSV file?
The CSV MUST include headings in row A to upload correctly. Your customer data should start on row B.
Will My customers receive more than 1 email if they purchased more than 1 product?
Review Booster automatically merges all product review requests form the same order number into one email.