If you have noticed a mistake with the customer's name on a review or if the customer has requested a change with the name displayed then you are able to edit this from within your account.

Please Note:

This can only be edited from the main login email or by a user who is set up as an administrator for the account.

Firstly, you will need to go into your Timeline and find the reviews that you wish to update.

Don't worry, if the review was left quite far back then you can easily filter these using the search bar in the Timeline.

If you click on the settings option displayed, you can choose from the following filters -

  • All

  • SKU

  • Order ID

  • Email

  • Tags

Once you have found the correct review you wish to edit you can click on this.

From this page, scroll down until you see the section 'About the author'. This will have an option to edit the information.

Please be aware that this change may take up to an hour to update on your website widgets and public profile page.

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