👉 This Branch in our Flow feature can be great if you were only wanting to target a specific product for reviews, or even Personalising the email template used for each product.
Requirements
⭐️ Available on Grow, Plus, Launch, and Launch Plus
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Navigation 📍
Select Invitations >>> Flow
Instructions ⚙️
Firstly, create a basic review request flow by following this guide here. It should look something like the below 👇
Then you will need to add an advanced split with the Purchased Product data field selected 👇
In the condition section, you can choose to be inclusive with your product selection or exclusive:
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📧 From here, you can set the flow according to your need. You can send a follow-up reminder invitation if you want to ensure that you get the reviews in for that product.
🖼 You could also send a Media invitation request off the back of this to request the reviewer to leave an image of video of their product.
⚙️ So in the example below - this client wants to be collect UGC for a certain product that they're focusing on, to achieve this they would need to first add a time delay and then a follow up email as shown below 👇
With this flow, all customers would receive a company review invite 7 days after data was first received. Then, if a customer had purchased the product specified in the split - they would be asked to provide an image/video of their purchase 2 days after that initial company invite.
All other customers would be directed to the default journey, which ends there. If you'd like to create a follow-up for them, you'd need to add a Yes/No statement:
This specifies if the customer has left a review or not - as we only want to be sending follow-ups to customers that have not:
We can then add in our follow-up email like in the above! You have now created an advanced flow! 🎉
Note: You'll need to have created a Reminder Email in the Email Templates section. You can learn how to do this here.
