Eligibility checklist
Plan: Start-Up plan or above required. Shopify Free is not eligible.
Time limit: Imports are available within the first 90 days of your REVIEWS.io account only.
One import per review type: You can request one import each for product reviews, company reviews, and Q&A.
Don’t meet the requirements with your current plan? Upgrade now to get access.
If you have both product and company reviews, submit them in separate files with clear labels.
📁 File size limit: Files are capped at 100MB. There's no row-count cap, but files above roughly 15,000 rows risk stalling.
Requirements For Importing Reviews.
Company review import template example:
📩 To import company reviews, the following columns in a CSV file will be required:
Date | Name | Order ID | Star Rating | Comment | |
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📩 We can also import the following fields:
Tags
Replies
Additionally:
🗓 The preferred date format would be d/m/y
⭐️ Star Ratings must also be on a scale of 1-5 and not include 0.5 ratings.
Note: Due to Google guidelines, Company Reviews will be imported as 3rd Party Reviews.
Please note, REVIEWS.io will only import Company Reviews/3rd Party Reviews if a Google Licensed Platform collected them.
Product Review import template example:
📩 To import product reviews, the following columns in a CSV file will be required:
Date | Name | Email Address | Order ID | Star Rating | Comment | SKU | Attribute |
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📩 We can also import the following fields:
Images
Videos
Tags
Location
Review Titles
Replies
Reply date
Attributes (You need to set up the attribute questions within the dashboard before we can import these. You can learn how to do this here)
Please make sure you have set up the same attribute questions in your dashboard as you have in your import file
For Amazon product reviews, we can import, but they will be unverified reviews, meaning they won't be eligible for Google Shopping
Note: Make sure your product feed is connected in the dashboard, and SKUs match exactly.
Q&A import template example:
📩 In order to import Q&A, the following columns in a CSV file will be required:
Date | Name | Customer Email | Customer Question | Answer | Answer Date | SKU |
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How to Export Your Reviews From Your Previous Review Platform
Exporting Reviews - Trustpilot
Due to Trustpilot's ownership of your review data, once exported, please get in touch with our customer support team via live chat in the dashboard for further assistance. This applies only to company/site reviews
Our support team will run your file through the importer, which will email reviewers to verify their review and allow us to post it on our platform.
This will avoid any issues with TP's guidelines.Your customers will receive an email like this 👇
If you'd like the reviewer permission email sent in a language other than English, include a Language column in your CSV using one of the supported codes below:
Code | Language |
en | English |
fr | French |
de | German |
nl | Dutch |
es | Spanish |
pl | Polish |
pt | Portuguese |
it | Italian |
ru | Russian |
ja | Japanese |
Supported Sources
We’re also able to import reviews from providers included in Google’s list of accepted review aggregators here
Company reviews — supported platforms
The following platforms are supported for company review imports:
Trustpilot (special process — see note below)
Yotpo
TrustedShops
Stamped.io
Feefo
Judge.me
eKomi
ShopperApproved
Loox
Okendo
VerifiedReviews
Trustist
PowerReviews
Productreview.com.au
Reputation.com
Reseller Ratings
Reevoo
Turnto
Shopify App
Magento
SHOPVOTE.de
Bizrate Insights
WooCommerce
BigCommerce
Birdeye
Feedaty
Hardware.info
Kiyoh
Heureka.cz
Poulpeo
RA Trustvox
ShopAuskunft
Reco.se
AUSGEZEICHNET.org
Trustspot (reviews will be unverified)
Volusion (reviews will be unverified)
Lipscore
⚠️ Trustpilot imports work differently. Because Trustpilot owns the review data, your customers must re-verify their reviews before they can be published on REVIEWS.io. Contact us via Live Chat with your exported Trustpilot file and we'll handle the process.
Platforms we cannot import from
The following are not supported for direct import:
Delighted
Google reviews
Manually collected reviews (reviews not gathered through a trusted third-party platform)
Reviews accessible via the Reputation Manager Bolt-On (e.g. Google, Yelp, TripAdvisor) cannot be imported directly — use the Reputation Manager tool to bring those in instead.
Note: We cannot import Google reviews or certain other third-party review types due to platform restrictions. However, REVIEWS.io supports integrations with various review networks and local review tools via our Local Reviews Bolt-On.