A follow up Photo / Video Review Request is a great way to collect UGC from those who have already left a review..

Requirements:

  • SMS bolt on in your REVIEWS.io account.

  • Active REVIEWS.io account.

Navigation

  • Select Invitations

  • Choose Flow

Instructions

Firstly, create a basic review request flow by following this guide here. It should look something like the below:

To send a follow up UGC email, add a Yes/No condition and in the data field select your review type (company review in this instance).

Hit back, and you will see be presented with the flow below:

Add a Time delay and set this to however long you would like to ask for UGC (1-2 days recommended).

Add an Advanced Split, select Review Rating as the data field, Greater than or equal to as the condition, and 4 (recommended) as the value.

Under ‘Is review rating greater than or equal to 4?’, drop a Follow Up Email and select Ask Reviewer to add a Photo or Video. Your flow should look the same as below:

Be sure to have a template created for each type of review and select the correct template on the left hand menu bar when adding your review request emails and follow up UGC emails.

Related Support Articles

  • Flow Sequences

  • Follow Up Review Requests via Email or SMS

  • Split A/B Testing Review Invitations

  • Filtering thankyou emails by rating/type/content

  • Sending review invitations based on country.

  • Sending review invitations based on products purchased.

  • Follow up emails based in Instagram Follower count

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