Some account settings can be updated instantly from your dashboard. Others require a manual change by the support team. This guide tells you which is which — so you know where to start before reaching out.
Settings you can change yourself
The following can all be updated in your dashboard at Account → Edit Profile Information with no support needed.
Setting | Where to find it |
Company name and brand name | Account → Edit Profile Information → Company Information |
Company address | Account → Edit Profile Information → Company Address |
Contact and public-facing email addresses | Account → Edit Profile Information → Email & Contacts |
Login email address | Settings → Account Information → Primary Contact Information |
Password | Settings → Login Settings → Update Password |
Billing address and invoice email | Settings → Account Information → Invoice & Public Contact Emails |
Review invitation email templates | Settings → Invitations |
Settings that require contacting support
The following changes cannot be made from the dashboard and must be handled by the support team. Contact us via Live Chat with your account email and company name.
Setting | What to include in your message |
Domain / account URL change | Your company name and the new domain. Note: only one domain can be linked to an account at a time — make sure your old domain is no longer active or has been redirected before requesting the change. |
Transferring reviews to a new domain after a rebrand | Your old and new domain, plus confirmation that the old domain has been closed or redirected. |
Changing or transferring the account owner / primary administrator | The current admin's email address and the new admin's details. |
Changing your domain? Your reviews, widgets, and invitations are tied to your current domain. Contact support as soon as possible after a rebrand so nothing breaks.
Still not sure?
If the setting you're looking for isn't listed above, start a Live Chat from your dashboard. Describe the change you need and the team will confirm whether it's self-serve or handle it for you.