After signing up, REVIEWS.io accounts are activated automatically, usually within a few minutes, once the required checks have passed. If your account still isn't active, the steps below will help identify and fix the issue.
Step 1 — Check you used a business email address
REVIEWS.io requires a business domain email address to activate an account. Free email providers are not accepted.
Not accepted: Gmail, Yahoo, Outlook, Hotmail, and other free email providers. Accepted: Emails using your own business domain — e.g. name@yourcompany.com.
If you signed up with a Gmail or similar address, your account cannot be activated. You'll need to sign up again using a business domain email address. Contact support via live chat and they can help you transfer your details across.
Step 2 — Check your website is live
Your business website must be publicly accessible before your account can be activated. If your site is still under construction, in maintenance mode, or not yet launched, activation will be held until it is live.
Once your website is live, contact support via live chat with your company name and domain and the team can activate your account manually.
Step 3 — Request manual activation
If you've completed the steps above and your account is still not active after 24 hours, the REVIEWS.io team can activate it manually. Contact support via live chat and include:
Your company name
Your website domain (e.g. yourcompany.com)
The email address you signed up with
Support is available 24 hours a day, Monday to Friday.
My account was rejected — why?
In some cases, accounts are reviewed against REVIEWS.io's Terms & Conditions before activation. If your account has been rejected, it is usually because:
Your business falls into a restricted category (see below)
The details provided during sign-up could not be verified
Your website was not live or accessible at the time of review- Your account may have been deactivated due to business category restrictions, even if your brand profile is still publicly visible (e.g., on Google).
The following business types are not eligible for a REVIEWS.io account and cannot be approved:
Essay writing services, academic essay mills, and ghostwriting services
Forex, stock, crypto, and brokerage services
Online casinos and sports betting platforms
Dating and adult services
Research chemicals and peptides
Unapproved pharmaceuticals (not approved by relevant regulatory authorities)
Gaming boosting services
Services selling social media metrics (followers, likes, views)
These restrictions are in place to ensure compliance with legal and ethical standards, maintain platform integrity, and provide a trustworthy environment for users.
If your business was rejected and you believe this was in error, contact support via live chat with your company name, domain, and a brief description of your business. The team can review your case. Additionally, provide detailed information about your business operations and any supporting documentation to clarify your eligibility.
Account Cancellation and Reactivation
If your account has been cancelled, you will not be able to log in or make updates to your profile. To regain access, you will need to reactivate your account. Reactivation may require subscribing to a paid plan, as free accounts are no longer supported. Once reactivated, you will be able to log in and manage your account. Contact support via live chat for assistance with reactivation.