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Integration: Salesforce Optional Configuration - Live Chat Review Collection
Integration: Salesforce Optional Configuration - Live Chat Review Collection
Mollie Herbert avatar
Written by Mollie Herbert
Updated over a month ago

Generate a link using REVIEWS.IO Dynamic Link and include it in your Service Cloud Live Chat.


Requirements

⭐️ This feature is only available on Plus plan

⚡️ The previous 'Dynamic link' is now included within these plans.


Instructions ⚙️

  • Navigate to Service Setup

  • Search for Chat Buttons & Invitations in Quick Find.

  • Edit your Chat Button

  • Enter your generated Dynamic Link in Chat Button CustomizationPost-Chat URL and Save.

At the end of your live chat, your customer can be prompted to Give Feedback as follows:

When the customer opts to give their feedback, they'll be able write it directly in your Salesforce Chat window.


Salesforce Support Enquiry Form

Need more help?
If you have any specific questions or require any further help, we have also created a SalesForce & REVIEWS.IO support form.

Please click here to log a support ticket for Salesforce REVIEWS.IO Integration (Google Forms)

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